Job Details

#1 on ProductHunt. Over 10,000 AI agents generated worldwide in just 3 months since launch - that's our voice AI agent platform "Omakase.ai."

Our motto: Always Be Launching. Elite global team, Work Super Hard, AI-driven development. Through these principles, we've achieved extraordinary growth at breakneck speed.

We've finally launched monetization and can see ARR on track to exceed $100K in our first month - we're confident we're on the trajectory for global domination. This is why we're hiring elite engineers to fight alongside us from Japan. Let's conquer the world together with a Japanese-born AI product!

About Omakase.ai

At Omakase.ai, we're redefining the concept of AI Agent. Built in Japan, growing globally, and powered by the soul of OMOTENASHI, our platform empowers businesses worldwide to create seamless, human-like AI voice interactions. We're moving at hyper-speed, scaling from 0 → 1 → 10, and we're just getting started.

If you're looking for a place where bold ideas, experimentation, and speed collide - welcome to Omakase.

Responsibilities

• Lead customers through the launch and implementation of their first Voice AI and conversational AI agents, serving as a hands-on product expert throughout discovery, training, testing, go-live, and continued management and optimization
• Own and manage a portfolio of mid-market and enterprise customers from post-sale through renewal, ensuring successful onboarding, adoption, and long-term value realization
• Act as the primary strategic advisor to customers, deeply understanding their business goals, use cases, and success criteria to drive measurable outcomes
• Partner closely with Sales during late-stage deals, onboarding transitions, and expansion conversations to ensure continuity, alignment, and customer confidence
• Sit at the intersection of Customer Success, Sales, and Product, advocating for the customer, synthesizing feedback, and feature requests into clear, actionable input for the product roadmap
• Drive renewals and expansions by clearly demonstrating ROI, value delivered, and future opportunity
• Contribute to the development of internal playbooks, onboarding frameworks, and launch processes as the Customer Success function continues to scale

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a SaaS or technology company
• Proven experience managing complex customer relationships and driving successful outcomes across onboarding, adoption, renewal, and expansion
• Comfortable being deeply hands-on with product, especially during early customer launches and implementations
• Experience working cross-functionally with Sales, Product, and Engineering teams, with the ability to translate customer needs into product insights
• Strong strategic thinking skills paired with a bias toward action - able to move quickly, iterate, and adapt in a fast-growing environment
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders
• Ability to thrive in ambiguity and help define processes, best practices, and standards in a scaling startup environment
• Experience in B2B SaaS, AI, developer tools, or early-stage technology companies is a strong plus
• Bachelor's degree or equivalent practical experience

• Prior experience deploying, managing, or optimizing customer-facing generative AI (chat or voice), including hands-on work with prompts, rules, testing, and real-world performance tuning
• Background in e-commerce, DTC, or retail technology, with familiarity around product discovery, conversion funnels, PDPs, checkout flows, and on-site experimentation

• Impact: Your work will shape the growth trajectory of a global AI product.
• Speed: We iterate fast - no red tape, no bureaucracy.
• Culture: A team that values curiosity, ownership, and relentless execution.
• Global Reach: Work with a product scaling globally while rooted in Japan's 'OMOTENASHI' spirit.