Job Details

Operations Specialist - Employee Benefits

Operations Specialist to support high-volume, high-accuracy benefits administration across carriers, benefit platforms, and internal systems. This role focuses on execution, data integrity, and operational follow-through. You'll handle enrollment and eligibility activity, validate billing and documentation, and help ensure that benefits data is accurate and consistent across systems, including AI-enabled automations.

The Operations Specialist works closely with Implementation Managers and Account Managers, playing a critical role in turning clean intake and strategy into reliable downstream execution. This is a great role for someone who enjoys detail-oriented work, problem-solving, and keeping complex processes running smoothly.

Operational Execution & Data Accuracy:

• Process enrollment and eligibility activity across benefit administration platforms, carrier portals, and internal systems
• Evaluate and resolve complex eligibility events (life events, additions, terminations, corrections), identifying discrepancies and determining appropriate resolution paths
• Validate and organize carrier invoices, enrollment confirmations, ID cards, and reporting materials to support accurate billing and compliance
• Perform ongoing data quality checks across AI-enabled and other systems, identifying root causes of errors and preventing recurring issues
• Monitor and validate digital or automated workflows that intersect with human operational work, ensuring output quality and exception handling

Billing & Issue Resolution:

• Investigate invoice discrepancies requiring human review, including root-cause analysis and coordination with carriers or vendors
• Support accurate and timely billing by identifying errors early and escalating issues appropriately
• Apply judgment to determine when issues can be resolved independently versus when escalation or cross-functional involvement is needed

Cross-Functional Support:

• Partner with Implementation and Account Management teams to review intake materials for completeness and clarity
• Supply accurate data and documentation to support compliance, reporting, and client deliverables
• Maintain clear internal documentation and system notes to support transparency and smooth handoffs across teams

What You'll Bring:

• Experience in HR operations, benefits administration, insurance operations, payroll, accounting, or other detail-oriented operational roles
• Familiarity with benefit administration platforms, carrier portals, or payroll systems is a plus.
• Associate's or Bachelor's degree in a business-related field (or equivalent experience).

Skills & Strengths:

• Strong attention to detail and commitment to data accuracy
• Analytical and critical-thinking skills with the ability to identify patterns and root causes
• Comfortable managing multiple tasks and priorities in a deadline-driven environment
• Clear written and verbal communication skills
• Comfortable using Google Workspace (Gmail, Docs, Sheets) and web-based tools
• Self-directed and productive in a remote work environment
• Interested in learning and applying automation and AI-enabled tools to improve operational efficiency
• Dependable, team-oriented, and committed to doing work the right way

This is a remote position but preferred candidates will be based in San Francisco or the surrounding area.

Why Join Benbase:

• Be Part of the Operational Engine
• Learn in a Modern Benefits Environment
• Work with Modern Tools
• Clear Role Alignment and Support
• Growth Over Time
• Meaningful Work

Benefits:

• Financial: Competitive pay starting at $72K, stock options, 401(k) with employer matching and live financial advisor support, FSA, HSA tax-saving options, company-paid life and disability.
• Health & Wellness: Medical insurance, Dental, Vision, $0 Telehealth, enhanced Employee Assistance Program (EAP), company-paid accident and critical illness for individuals, company contribution to your Health FSA.
• Work-Life: Flexible PTO, paid parental leave, home office stipend, monthly connectivity reimbursement, company contribution to your Dependent Care FSA to help with day care.

Candidates from all backgrounds are encouraged to apply. We value inclusivity and diversity because they strengthen our "Human First" approach and enhance our ability to deliver exceptional benefits service. Diverse perspectives help us solve complex problems and create solutions that work for everyone. We are committed to building an equitable, welcoming team where everyone belongs.

Ready to help make benefits run smoothly? Apply today.