Job Details

Claims Adjuster I Fede (Remote)

Century Automotive Service Corporation, a Mapfre USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States. We are hiring Vehicle Repair Claims Adjusters either remote or hybrid in Albuquerque. Vehicle repair, service writing and or automobile technician experience is required.

Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / Alternating Saturday's, 8:00 a.m. to 1:00 p.m. MT

Summary: This position is responsible for handling/servicing Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century's clientele.

Responsibilities:

• Maintain the time of answered incoming claim calls to 60 seconds or less
• Must be able to effectively adjudicate 20-30 claims per day
• Maintain an average of 40+ calls per day
• Promptly, effectively and professionally respond to all claim telephone inquires
• Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion
• Maintaining positive working relationships both internally and externally
• Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
• Special projects or other duties as assigned

Requirements:

• A minimum high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry.
• The ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
• Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundacin Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $18.00/hr - $24.00/hr

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at ...@mapfreusa.com. We are proud to be an equal opportunity employer.