Job Details

Compliance Specialist

Under the direct supervision of the Compliance Manager, the Compliance Specialist is responsible for a portfolio of TNDC's properties as they relate to Compliance and Regulatory obligations which may include some organizational operations processes. The Compliance Specialist will be responsible for each property's overall compliance under the direction of the Compliance Manager. The Compliance Specialist provides effective and productive oversight of each property's compliance, regulatory requirements (including some reporting), fair housing, auditing coordination, and training (as it relates to compliance and some operational processes) to enhance and maintain compliance and operations.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Essential Duties:

• Regularly assist Compliance team in performing audits of files for sites with upcoming regulatory agency inspections and audits.
• Responsible for reviewing and approving tenant applications, completing initial and annual recertifications, and assisting in preparations of annual reports.
• Review and approve lease-up and syndication files for newly constructed and newly renovated properties.
• Provide compliance guidance and support at assigned sites that need assistance with annual recertifications. This includes working on-site at specified properties that need assistance during mass recertification periods.
• Responsible for meeting internal and external deadlines and schedules for lease-ups, file completion, and other critical processes, including Tax Credit, HUD, and other program timelines.
• Serve as a resource for questions about compliance and procedures.
• Provide compliance guidance and support at assigned sites that need assistance with recertifications.
• Ensure full compliance through site audits, one-on-one and group training.
• Responsible for guaranteeing that all the correct forms and procedures are used for subsidy programs, Housing Authority compliance, and low-income housing credit compliance.
• Coordinate periodic reporting by building staff on applicant status, application file management, and other key property management business processes.
• Attend regular meetings with the Compliance Manager for reporting and direction.
• In conjunction with the Compliance Team, ensures compliance with all funding sources and regulatory agencies.
• Train new on-site staff on all occupancy and TNDC policies and procedures, including but not limited to resident files and file retention, certifications, and reporting requirements.
• Ensure full compliance through site audits, one-on-one and group training.
• Other duties as requested.

Required Skills:

• Knowledge of Microsoft Office (Word, Excel, Outlook) and PDF software applications.
• Knowledge and ability to learn computer-based programs as they relate to the position.
• Ability, willingness, patience, and sensitivity to work with a diverse, low-income population.
• Sound judgment and excellent assessment skills.
• Ability to read, write and communicate effectively in English.
• Ability to effectively manage time (schedules, deadlines, etc.) and paper (forms, documents, etc.).
• Ability to follow directions and work independently.
• Excellent interpersonal and organizational skills.

Physical Requirements:

• Ability to operate office equipment such as personal computer and calculator.
• Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading and similar tasks.
• Visual acuity necessary to review documents.
• Hearing acuity sufficient to use telephone and communicate with and staff.
• Ability to perform sedentary to light physical work involving sitting most of the time
• Environmental Adaptability: Ability to work in an office environment

Mathematical Ability:

• Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages and fractions.
• Ability to calculate weights and measures.
• Ability to comprehend and correctly use informational documents including references, rent checks, timecards, tax statements, bank statements, credit reports.
• Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.
• Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing.
• Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities.

Language and Communication Ability:

• Ability to comprehend and correctly use informational documents including references, rent checks, timecards, tax statements, bank statements, credit reports.
• Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.
• Ability to communicate effectively with residents, coworkers and staff at all levels, residents, government officials, both verbally and in writing.
• Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities.

Qualifications

Minimum Qualifications:

• Two years of experience working in an affordable housing management company
• Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), or similar professional certification. (One Certification is the minimum)
• Training and experience in multiple regulatory programs: HUD, Tax Credit, HCD, MOH and Section 8.
• Experience working with low-income communities.
• Computer literate with experience in Microsoft Office (Word, Excel, Outlook, Access).

Preferred Qualifications:

• Knowledge of Yardi property management software or comparable property management software in an implementation or training capacity.
• Knowledge of or experience with TRACS software.
• Knowledge of residential property management, building systems and housing quality standards.
• Bi-lingual or fluent in Spanish-English, Chinese-English, Vietnamese-English, or Russian-English.

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.