Job Details

Data Entry Clerk

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential-while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions-we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org

TEAM SNAPSHOT

We're adding to our team of passionate folks-who are on a mission to help make the lives of others better-through services and support that lead to a higher quality of life for our clients.

We'd like to learn more about you-apply for the role! What's our team like?

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve-secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne-Chief Executive Officer-Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.

Alex-Chief Operating Officer-Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.

Christina-Chief Financial Officer-Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time.

Beth-Director of Clinical and Support Services-Resides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling.

Bill-Vice President of Programs-Resides with his partner. Licensed Marriage and Family Therapist with 25+ years' experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.

Cayla-Director of Evaluation & Learning -Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.

Debbie-Director of Development & External Relations-Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications.

Dominick-Director of Re-Entry Housing & Services-A fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.

Kristina-Director of Human Resources-With over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun.

Mashal-Director of Housing & Support Services-Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member.

Tanya-Director of Rapid Re-Housing & Navigation-Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.

WHO WE ARE LOOKING FOR:

The Data Entry Clerk at Hope Solutions is an essential member of our team, dedicated to ensuring the accuracy and integrity of our data management processes. This role is responsible for meticulously inputting, updating, and maintaining data across a variety of platforms, including databases, spreadsheets, and other organizational systems. The Data Entry Clerk's efforts are crucial in supporting our operations, providing reliable data that drives informed decision-making and strategic planning.

Key responsibilities include verifying the accuracy of data before entry, identifying and correcting any discrepancies, and collaborating with other team members to ensure consistent data quality. The Data Entry Clerk will have a keen eye for detail, strong organizational skills, and the ability to handle large volumes of data with precision and efficiency.

By maintaining high standards of data integrity, the Data Entry Clerk plays a critical part in the smooth functioning of Hope Solutions, enabling us to deliver our services effectively and uphold our commitment to excellence.

Supervisory Responsibility: None

WHAT WILL YOU DO:

Data Entry and Verification:

• Accurately enter data into databases, spreadsheets, or other systems.
• Verify the correctness of data entries.
• Pay meticulous attention to detail to prevent errors and ensure accuracy.

Data Organization:

• Organize and maintain electronic data files, ensuring data integrity and quality control.
• Contribute to the overall efficiency of data management processes.

Collaboration and Audits:

• Work with the Director of Evaluation & Learning, Data Manager, and CalAIM & Program Data Analyst.
• Ensure high-quality data entry to and from county HMIS systems and Apricot client management database.
• Collect and digitize data from hard copy forms and financial documents.
• Perform routine audits of HMIS and internal data sources.
• Identify missing data and inconsistencies in recorded data by working with various other information sources.
• Report data variations and non-compliance to the Director of Evaluation & Learning, Data Manager, and CalAIM & Program Data Analyst.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call, after-hours, and backup work may be required.

Position Qualifications:

• At least one year of experience working with HMIS data systems.
• Ability to meet deadlines.
• Organized with rigorous attention to detail; organizational skills including record-keeping, data entry, planning, filing, and managing schedules.
• Strong proficiency with basic technology and thorough proficiency with Microsoft Office Word, Excel, and PowerPoint.
• Demonstrated ability to work both autonomously and as part of a team.
• Friendliness and positive attitude with excellent customer services skills
• Must pass LiveScan screening and TB test.

Physical Qualifications:

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to sit at their desk for an extended period; use hands to finger for computer keyboard input; handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently is required to talk or hear.
• The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds.
• Specific vision abilities required by this job include close vision
• Mobility to use standard office equipment, including a computer, vision to read printed materials, a computer screen, and hearing and speech to communicate in person and over the telephone.

Compensation & Benefits:

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays, plus 3 floating holidays.
• Ability to accrue 2-4 weeks' vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.