Job Details

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job-we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Peer Partner Case Manager plays a vital role in supporting families by connecting them with resources, services, and educational opportunities to promote their well-being and stability. Under the supervision of the Peer Partner Director, this position is responsible for conducting intake and screenings, providing appropriate information and referrals, and facilitating access to community resources. The Case Manager acts as a liaison between families, Child Protective Services, and local service providers to deliver targeted family support programs. This role also includes conducting outreach at resource fairs, organizing and facilitating parent education workshops, and maintaining a database of local resources. Working collaboratively with Peer Partner staff, the Case Manager ensures a comprehensive, client-centered approach to addressing family needs. Strong relationship-building, communication, and case management skills are essential to successfully support families facing challenges such as abuse, neglect, or risk of out-of-home placement.

Job Responsibilities

Client Engagement and Support

• Conduct intake and screenings for referred clients, making initial contact within one business day and scheduling an introductory/intake meeting promptly.
• Conduct comprehensive assessments and implement Family Service Plans using appropriate intervention methods and techniques.
• Provide ongoing support to families through regular meetings, goal-setting, and resource referrals.
• Facilitate support group meetings and educational workshops throughout the year.

Outreach and Community Engagement

• Develop and implement effective outreach strategies to enhance information sharing and referrals.
• Conduct outreach at resource fairs and collaborate with local organizations to connect families with appropriate services.
• Triage incoming referrals for services from Community-Based Organizations (CBO) and HAS/JPD.
• Maintain professional and collaborative relationships with CBOs and other service providers.
• Attend community meetings and programs as an Urban Services YMCA representative.

Collaboration and Teamwork

• Ensure Parent Partners actively participate in designated Child and Family Team (CFT) meetings.
• Participate in Peer Partner Collaborative meetings, funder-required meetings, and other assigned duties.
• Attend internal meetings, trainings, and community events as required.

Documentation and Reporting

• Accurately and promptly complete and submit all required paperwork in accordance with contract guidelines and Peer Partner Director instructions.
• Track program and service targets, ensuring client goals are met and documented.

Workplace Environment

• Promote a safe, productive, and effective work environment through collaboration and adherence to YMCA policies.

Work Environment & Physical Demands

The work environment is typically office-based, with occasional travel required for outreach and community events. The role involves a mix of desk work, client meetings, and fieldwork, which may include attending community meetings and resource fairs. The position may require the ability to sit for extended periods, use a computer, and engage in occasional lifting of materials up to 25 pounds. Flexibility is necessary for occasional evening or weekend hours.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The hourly wage for this position is $24.00 to $30.00 is aligned with industry standards for similar roles in the community service sector and has been determined in accordance with grant fund guidelines and approval processes. The final compensation will be based on relevant experience, skills, and the specific needs of the position as required by funding restrictions.

Qualifications

• Per grant requirements, Lived experience as a parent, family member, or primary caregiver of a child or youth with significant emotional or behavioral needs who has received services through at least one county system of care (e.g., child welfare, behavioral health, juvenile justice, probation, or related public systems).
• Experience participating in or navigating services, meetings, or processes associated with these systems of care (for example: case planning, service coordination, advocacy, interagency meetings, or care-team discussions).
• Ability to draw from personal lived experience to support, mentor, and advocate for other parents and caregivers while maintaining professional boundaries and confidentiality.
• Strong interpersonal and communication skills, including the ability to build trust with families, collaborate with system partners, and document interactions accurately.
• Demonstrated commitment to supporting families with respect, cultural humility, and a strengths-based, nonjudgmental approach.
• Availability to work Monday through Friday with flexibility for occasional evenings and weekends as needed.
• Strong organizational and time management skills with the ability to manage multiple tasks and projects simultaneously.
• Leadership skills and experience in program development with a focus on community engagement.
• Conflict resolution skills and the ability to manage sensitive situations.
• Proven ability to work effectively with individuals from diverse ethnic, socioeconomic, educational, religious, gender, and generational backgrounds.
• Ability to exercise discretion and sound judgment in decision-making.
• Knowledge of and experience with confidentiality policies, mandated reporting laws, and the ability to remain compliant with privacy standards such as HIPAA.

Preferred Qualifications

• A Bachelor's degree in counseling, social work, psychology, or a related field, or equivalent professional experience.