Job Details

Description

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

Community Case Specialist

Location:

SF Drop-In Center, 1060 Howard Street. San Francisco, Ca

Schedule:

Monday-Friday, 7:30 am - 3:30 pm

Reporting Type:

In-person

Employment Type:

Full-time, non-exempt

Salary Range:

27.54/hour

Summary:

The Community Case Specialist (CCS) plays a key role in the day-to-day operations of our high-traffic Drop-In Center, creating a welcoming and supportive space for all veterans. This frontline position involves preparing the lobby, assisting clients with navigating internal and external resources, and engaging with individuals who may be experiencing intoxication or active mental health symptoms. The ideal candidate is compassionate, adaptable, and committed to providing respectful, client-centered support in a dynamic environment

Responsibilities:

• Prepare the Drop-In lobby before opening (e.g., make coffee, set out snacks, organize sign-in sheets) and maintain a clean, organized, and sanitized environment throughout the day.

• Greet all entrants, verify veteran and enrollment status, and provide general information about agency services.

• Engage clients to screen and triage access to services, connecting them to appropriate internal staff or external resources.

• Manage difficult interactions at the front desk, deter unauthorized access, respond to escalating situations, and ensure timely communication to the team when immediate intervention is required

• Document incident reports clearly and accurately.

• Assist clients with questions about available internal and external resources.

• Distribute and collect enrollment packets; ensure completion and coordinate follow-up with Community Case Managers.

• Respond to drop-in inquiries from the public and clients regarding available services and support.

• Maintain and update lobby materials, such as resource guides and event flyers.

• Receive, sort, and distribute incoming mail.

• Perform administrative tasks, including data entry (e.g., ECM, progress notes), veteran status verification, filing, scanning, copying, faxing, and answering phones.

• Support billing and other client-related data entry tasks.

• Perform additional duties as assigned

Desired Qualifications:

• Knowledge of crisis intervention and de-escalation techniques with a proven ability to effectively implement
• Familiarity with the Harm Reduction Philosophy
• Strong written, verbal, and listening skills
• Proficient in Microsoft Office and general computer use
• Valid California driver's license and clean driving record
• Reliable attendance and punctuality
• Highly organized with strong attention to detail
• Effective time management and problem-solving skills
• Ability to work independently and collaboratively
• Physically able to lift 50 lbs. and push a large dumpster
• Comfortable working with diverse and at-risk populations, including individuals experiencing intoxication or acute mental health symptoms
• Must be able to perform essential job functions with reasonable accommodations
• Ability to effectively communicate in English with staff, clients, and external partners and stakeholders.

Experience:

• Minimum one (1) year of experience in a fast-paced social services setting, working with individuals facing behavioral health and substance use challenges
• Military experience (preferred) and skills will be considered in lieu of direct experience

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø 10 sick days

Ø 13 holidays

Ø 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals-regardless of race, color, religion, sex, national origin, disability, or veteran status-are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don't hesitate to reach out to us at ...@stp-sf.org. We're here to help.