Job Details

Description:

The Opportunity

Handle complex customer inquiries and escalations
Provide expert support in customer interactions
Train and mentor customer service associates
Analyze customer feedback for service improvements
Ensure high levels of customer satisfaction

Who You Are
• 0-5 years of experience
• Strong problem-solving skills
• Excellent communication abilities
• Ability to manage customer complaints efficiently

Preferred (Optional)

Advanced training in customer support preferred

Interview Format: Two Rounds (virtual)

Working Model: Hybrid (fully on-site first eight weeks on assignment, then two days remote, and three on-site - anchor days Tuesdays through Thursdays)

Working Hours: 6 AM to 5 PM (8 hours within this time period - training, first eight weeks 7:30 AM to 4 PM)
Enable Skills-Based Hiring No Manager's Requested Bill Rate
Additional Details

• Manager's Requested Bill Rate : (No Value)
• Rate Lookup by GEO US : US_Customer_Service_Specialist_I_CO|G10|21.75-24.91|30.22-34.63
• Planned office work location : (No Value)
• Does On Call apply for this position? : No