Job Details

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring areliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it's a unique specification, custom packaging, or tailored logistics strategies.

With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.

In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you'll consider joining us!

Position Summary

The Logistics & Customer Service Representative manages customer queries, sales orders, complaints and processes product and/or manufacturing orders. You will be asked to process sales and purchase orders, modifications, shipments, warehouse instructions, product imports and escalate complaints across a number of communication channels.

Responsibilities will include:

Sales & Customer Service

• Maintain professional and responsive customer communication across all channels
• Handle inquiries, complaints, and ensure customer satisfaction
• Process and manage customer orders (confirmation, delivery notes, invoicing)
• Maintain accurate records of customer interactions
• Ensure ERP system accuracy and timely updates
• Provide feedback to improve customer service processes

Order & Delivery Management

• Review and confirm incoming customer orders
• Plan and schedule deliveries
• Monitor stock availability and coordinate with supply planning
• Plan shipments with warehouse and logistics partners
• Track shipments and document deliveries
• Ensure on-time delivery performance

Cross-Functional Coordination

• Collaborate with Finance on foreign currency hedging
• Coordinate with Supply Planning, Procurement, Quality, and Warehouse teams
• Ensure material compliance with customer specifications

Financial & Vendor Control

• Review and approve invoices from service providers and manufacturers
• Support vendor-related claims and inbound processes (supplier to warehouse)
• Report vendor and service provider performance issues

Additional Responsibilities

• Contribute to ERP master data maintenance as needed

Required Experience & Knowledge

• High school diploma, general education degree or equivalent.
• >3-5+ years' experience in customer service or similar functions.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Strong MS Office skills, including expertise MS Excel
• Proficiency in customer service software - Technology tools expertise (ex. SAP, SAGE, SQL, Access, Tableau, TMS tools)
• Excellent interpersonal skills
• Fluency in English, additional European languages are a plus
• Working knowledge of customer service software, databases and tools
• Strong client-facing and communication skills
• Customer service orientation
• Exceptional verbal and written communication skills

Actylis is an Equal Opportunity Employer. Actylis US does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.