Job Details

Infuse Hospitality is a growing hospitality company known for creating thoughtful food, beverage, and guest experience programs inside hotels, offices, and lifestyle-driven spaces across the country. At TWYNE inside LUMA Hotel, we bring elevated café service, genuine hospitality, and a strong sense of community to every guest interaction.

We're looking for a hands-on Café Supervisor who thrives in fast-paced environments, leads by example, and genuinely enjoys being on the floor with their team.

Core Responsibilities

Daily Operations

• Oversee daily café operations, ensuring smooth workflow and adherence to standards.
• Open and close the café, ensuring all procedures are followed consistently.
• Ensure compliance with health, safety, and sanitation regulations.

Team Management

• Assist with staff schedules, breaks, and shift coverage.
• Train, mentor, and supervise café staff.
• Conduct performance evaluations and provide ongoing feedback.
• Resolve staff conflicts and foster a positive, collaborative work environment.

Inventory & Ordering

• Monitor inventory levels and maintain accurate product counts.
• Assist with placing and managing orders tied to food truck and production needs.
• Support cost awareness and minimize waste through strong organization.

Customer Service & Guest Experience

• Ensure consistently high-quality guest service.
• Address and resolve guest concerns promptly and professionally.
• Maintain a warm, welcoming, and clean environment for hotel guests and café customers.
• Act as a brand ambassador for both TWYNE and Infuse Hospitality.

Quality Control

• Monitor food and beverage preparation for consistency and presentation.
• Ensure menu items are executed accurately and served in a timely manner.
• Uphold café policies, service standards, and brand expectations.

Who You Are

• A proven leader with previous supervisor experience in food & beverage or hospitality.
• Experienced in coffee service and comfortable working behind the bar.
• Organized and detail-oriented when it comes to inventory, ordering, and scheduling.
• Confident managing people, priorities, and guest expectations simultaneously.
• A natural problem-solver who stays calm under pressure.
• Passionate about hospitality, consistency, and building strong team culture.

Additional Details

• Weekends are required
• No late nights
• Full-time position
• On-site, in-person role
• Coffee experience preferred

Benefits

• Unlimited Room for Growth
• Eligible to participate in tip pool
• Generous Benefits
• Excellent Compensation
• Paid Training
• Awesome Team to Work With