Job Details

Dispatch Clerk

Transdev in San Francisco, CA is hiring a Dispatch Clerk to oversee road service through communication with Operators and provides customer support to the clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

$22.25 - $23.00 (Union Collective Bargaining Agreement Payscale)

Starting pay $22.25 with progression to $23.00 over 1 year. Benefits include:

Vacation: up to 14 days per year

Paid Sick Leave: 48 hrs annually full time employees

Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Maintains confidentiality of passengers' information
• Maintains a clean and well-organized work area
• Other duties as required.

Qualifications:

High School Diploma, GED or equivalent.

Computer literate

Excellent customer service skills.

Ability to operate standard telephone system.

Must be able to work shifts or flexible work schedules as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.