Job Details

Qualifications

Job Summary:

The Minibar Attendant is responsible for ensuring the minibar in guest rooms remains stocked, and the minibar fridge is in clean and working condition at all times.

Job Duties and Responsibilities:

• Stock/restock minibar
• Maintain cleanliness of minibar
• Take accurate inventory of minibar items, paying close attention to expiration/best by dates
• Report equipment repair needs to management team
• Abide by cleaning, sanitation, and safety standards of work areas and other regulatory standards
• Display professionalism and provide five-star service to guests and fellow co-workers at all times
• Relay any guest requests and/or concerns to management team
• Adhere to Forbes 5-Star Standards set forth by the hotel

Work Conditions:

• Work tasks are performed alone and without direct supervision
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems
• Work tasks are performed standing, walking, lifting, reaching, pushing, pulling, bending, stooping, twisting, turning, and grasping
• Standing and walking occur approximately 80-85% of the work shift
• Walking occurs repetitively through guestrooms, hallways, public areas and back of the house areas of hotel
• Pulling and pushing up to 50 lbs occurs approximately 80% the time.
• Lift / carry 25lbs (frequently) and 50lbs (occasionally)
• Reaching occurs frequently to continuously throughout the work shift. The most common reaching activities are at or below shoulder level, and generally all aspects of the job
• Crouching, bending, stooping and kneeling occur frequently, generally in restocking minibar
• Twisting and turning occur frequently, generally in such activities loading/unloading carts and general cleaning
• Grasping occurs continuously throughout the work shift
• Talking and hearing occur occasionally in communicating with co-workers and supervisors
• Vision occurs continuously with the most common visual functions being those of near vision, color vision and depth perception.
• Some work tasks are performed on carpeted surfaces, while others are performed on tiled or hard surfaces
• Some work tasks require employee to come in contact with hazardous chemicals. Employee must use precaution and personal protective equipment
• Some work tasks are performed with the use of cleaning equipment

Qualifications:

• Previous Minibar Attendant experience or 1 year of equivalent experience. Knowledge of luxury hotel operations a plus
• Ability to understand and communicate effectively in verbal and written English. Ability to speak an additional language a plus
• Proven time management, prioritization, and organizational skills
• Excellent communication and interpersonal skills
• Ability to learn quickly and retain information
• Ability to perform basic mathematical calculations
• Must be willing to learn and adhere to Hotel Nikko San Francisco and Forbes' Five Star Standards
• Must have open availability

We are an Equal Opportunity Employer and M/F/V/D.

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on five Core Values: Service, Collaboration, Credibility, Achievement, and Fun, and we are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests.

Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area, Hotel Nikko San Francisco offers competitive salaries, a fun and rewarding work environment, and outstanding benefits which includes:

Full Time Hourly Benefits:

• Zero-deductible Medical Plan

• Pre-Tax Commuter and Parking Benefits

• Dental (PPO/DMO)

• PTO

• Vision

• Floating Holidays

• Chiropractic and Acupuncture Services

• Birthday Pay

• Life Insurance

• 401K Matching Program

• Flexible Spending Account (FSA)

• 2% Company Profit Sharing

Hotel Nikko San Francisco Full Time Hourly Perks:

• Friends & Family Rates at Nikko/Okura Hotels

• Reciprocity Rates at Participating Hotels

• Employee Discounts in ANZU and Feinstein's at the Nikko

• Travel Assistance through Mutual of Omaha

• Free Employee Dining Room Meals

• Employee Computer Access for Web Browsing and Printing

• Fitness/Gym Reimbursement

• Employee Job Referral Program

• Employee Recognition Programs and Employee Appreciation Events

• Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes