Job Details

Remote Customer Service Representative

Location: Remote (U.S. based) Schedule: Flexible scheduling available (minimum hours required) Pay: Competitive per-minute / performance-based pay (details discussed during onboarding)

About the Role

We are seeking reliable, professional work-from-home customer service representatives to support national and international clients across multiple programs. This role is ideal for self-motivated individuals who thrive in a remote environment and are committed to delivering high-quality customer support.

Responsibilities

- Handle inbound customer service calls professionally and efficiently

- Provide accurate information, resolve customer issues, and document interactions

- Meet or exceed quality, attendance, and performance metrics

- Follow client-specific scripts, policies, and procedures

- Maintain confidentiality and compliance standards at all times

Minimum Requirements

- Must be 18 years or older

- High school diploma or equivalent

- Previous customer service or call-center experience preferred (not required for all programs)

- Quiet, dedicated work-from-home environment

- Desktop or laptop computer (no tablets or Chromebooks)

- High-speed wired internet connection

- USB headset with noise-cancelling microphone

- Strong communication and problem-solving skills

- Ability to commit to a minimum of 35 hours per week once activated (varies by program)

What We Offer

- 100% remote work - work from anywhere

- Flexible scheduling after qualification period

- Paid training opportunities (program-dependent)

- Ongoing support, coaching, and performance feedback

- Opportunity to grow into leadership, QA, or training roles

Ideal Candidate

- Dependable and self-disciplined

- Comfortable working independently

- Tech-savvy and able to learn new systems quickly

- Professional phone presence and customer-first mindset

How to Apply

Apply today to begin the screening and onboarding process. Qualified candidates will be contacted with next steps and program availability.