Job Details

Title: Resident Services Coordinator I - Senior Sites

Reports To: Senior Manager, Senior Wellness

Department: Community Programs

Location: Oakland, CA

Schedule: Monday through Friday

Travel: Local travel may be required

Employee Status: Regular, Full-Time, Non-Exempt

Union: N/A

Supervises: N/A

Benefits

Two weeks of paid vacation a year, sick time, 14 holidays, up to five floating holidays based on employee status, medical and dental benefits on the first of the month following 30 days of employment, life insurance policy at no cost to employee (with the option of increasing policy amount), flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits. We foster a joyful workplace and offer opportunities for professional development and growth.

Agency Summary

The Unity Council is a non-profit Social Equity Development Corporation with an over 60-year history in the Fruitvale neighborhood of Oakland. Our mission is to promote social equity and improve quality of life by building vibrant communities where everyone can work, learn, and thrive.

Our programs aim to provide the community with the tools, knowledge, and resources to transform their lives and ultimately achieve their long-term educational, career, and financial goals. These holistic programs and services reach more than 10,000 individuals and families annually in five languages. Programs include early childhood education, youth mentorship and leadership development, employment services, career readiness training, housing and financial stability, senior citizen services, affordable housing and neighborhood development, and arts and cultural events. Our work expands beyond the Fruitvale district and now reaches across Oakland and into Contra Costa County. The Unity Council employs a diverse workforce of more than 300 people who reflect the linguistic, cultural, and ethnic identity of the communities we serve.

Department Summary

The Community Programs department offers a spectrum of integrated services to remove barriers and develop skills and resources for youth, adults, seniors and small-business owners to achieve and maintain equitable economic, career, housing and wellness outcomes. Services include: 1) achievement, career and wellness youth programs; 2) career, employment, financial and housing coaching and resources; 3) small-business development in the Fruitvale and East Oakland; 4) support services for our low-income properties and for seniors. Our services are multi-lingual, culturally-rooted and available for Oakland or East Bay residents (based on funding).

Position Summary

The Resident Services Coordinator I (Senior Housing) supports older adults living in affordable senior housing by providing resident engagement, service coordination, and referrals that promote safety, independence, wellness, and housing stability.

This position serves as a frontline resource for residents, helping them navigate benefits, access supportive services, and remain stably housed. The RSC I works collaboratively with Property Management, Senior Wellness, and community partners, escalating higher-acuity needs to senior staff as appropriate.

Essential Duties and Responsibilities

The duties and responsibilities include, but are not limited to the following:

Resident Support & Housing Stability

• Provide general assistance, advocacy, and referrals related to supportive and social services for senior residents.
• Conduct basic needs assessments and identify risks related to health, safety, isolation, or housing stability.
• Support residents in understanding tenant rights, lease obligations, and housing policies.
• Assist residents with benefits navigation, including Medicare, Medi-Cal, Social Security, SSI, and IHSS (no eligibility determinations).
• Support residents in setting up personal safety and stability tools, such as medical alert systems (e.g., Life Alert), automatic bill pay, and direct deposit.
• Coordinate referrals for in-home supportive services, transportation, meal delivery, healthcare access, and mobility resources.

Community Programming & Engagement

• Assist with planning and coordinating on-site wellness, educational, and social activities tailored to senior residents.
• Support food access programs, including coordination of food distribution and outreach.
• Promote resident participation and reduce social isolation through community-building activities.
• Support Resident Association activities and elections, as applicable.

Coordination & Partnerships

• Work closely with Property Management and Maintenance to identify resident concerns impacting housing stability.
• Maintain relationships with senior service providers and healthcare-related partners.
• Coordinate visiting service providers and on-site services as appropriate.

Safety, Crisis Response & Mandated Reporting

• Respond appropriately to crisis situations using de-escalation techniques and established protocols.
• Identify and report suspected abuse, neglect, or self-neglect to Adult Protective Services and internal supervisors, as required by law.
• Promptly report incidents, safety concerns, or observed risks.

Documentation & Administration

• Accurately document resident interactions, referrals, and outcomes.
• Maintain organized resident service files and assist with required reports.
• Attend required meetings, trainings, and professional development activities.

Other Duties

• Perform other duties as assigned to support resident services operations.

Qualifications

• Education: High School Diploma or GED required; Associate's or Bachelor's in Social Work, Human Services, Psychology, Gerontology, or related field preferred.
• Experience: 1-2 years of experience in resident services, social services, or community-based work. Experience working with seniors or older adults preferred
• Knowledge: Familiarity with senior service systems (Medicare, Medi-Cal, Social Security, IHSS).
• Skills: Strong communication, problem-solving, and organizational abilities; able to work independently and as part of a team.
• Technical: Proficient in Microsoft Office and data entry systems.
• Language: Bilingual English/Spanish required.
• Other: Flexible schedule, including occasional evenings/weekends.
• Values: Commitment to The Unity Council's mission of equity and inclusion.

Physical Requirements

• Must be able climb stairs, reach, bend, lift 20-30 pounds, crawl, kneel, stoop, twist, grasp with hands and fingers materials, use arms and legs, able to walk, climb ladders if applicable.
• Regularly required to sit for long periods of time, and occasionally stand and walk;
• Regularly required to use hands to operate computer and other office equipment;
• Close vision required for computer use.
• Ability to sit, stand, and walk for extended periods during the workday.
• Frequent movement between office, residential units, and community spaces.
• Occasional bending, reaching, or lifting objects up to 25 pounds (e.g., program materials or supplies).
• Regular use of computer, phone, and standard office equipment.
• Visual acuity for reading documents, data entry, and resident records.
• Occasional outdoor activity during resident or community events.

Pre-Employment Requirements

• Background/fingerprints
• Reference Checks

This description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time.

*** Please submit your cover letter and resume. ***

The Unity Council is an Equal Opportunity Employer.