Job Details

Customer Service Representative / Scheduler

Join our team! Our rapidly growing company is waiting for you to join our team as a Customer Service Representative / Scheduler. This is a Full-Time, Year-Round Position at our Pinole, CA headquarters.

Benefits:

At American Leak Detection of the East Bay and San Francisco, we value our team and appreciate their hard work. They are the reason for our success. In addition to promoting a strong work/life balance, we pride ourselves on supporting our employees and providing comprehensive training as well as the following benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA (Health and Savings Account)
• Life Insurance
• Simple IRA/401(k) plan with matching
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Advancement Opportunities
• Employer-paid training and continuing education

Job Type: Full-time 8am-5pm Monday Friday (No Weekends!)

Work Location: In person

As a Customer Service Representative and Dispatcher, you are a key member in upholding our service philosophy to provide the highest level of customer service. Though not required, experience in the Plumbing, Restoration, HVAC, or Construction industries is a plus!

Your Responsibilities as a Customer Service Representative and Dispatcher include:

• Quickly and efficiently answering incoming calls in a professional and courteous manner
• Actively listening to the customer to learn about their situation and how we can help them
• Prioritize and coordinate the scheduling and routing of services to our team of technicians
• Dispatching jobs and updates to technicians in the field
• Coordinate any adjustments in schedule with customers and service technicians
• Provide sales support and recommendations

The Qualifications of a Customer Service Representative and Dispatcher include:

• Ability to deliver excellent customer service
• Strong written and verbal communication skills
• Strong telephone and computer skills
• Experience scheduling and routing teams of technicians
• Detail-oriented with strong data entry skills
• QuickBooks and Salesforce knowledge is a plus!
• COVID-19 vaccination is required
• Must pass a Background Check for our insurance requirements
• Fluency in Spanish is not required but is a plus!

If this sounds like you, please respond to this posting with your resume, ensuring that it includes a valid phone number and email address. NOTE: To be considered you MUST complete both of the Skills Tests for this position, or your application will automatically be rejected. This position requires attention to detail.

American Leak Detection of the East Bay and San Francisco is an equal opportunity employer. This is a job for which military-experienced candidates are encouraged to apply. Open to applicants who do not have a college diploma.

Experience: Customer service: 2 years (Required)