Job Details

Customer Service Representative Mission-Focused Onsite Role

Location: Bronx, NY | Shift: Primary Evening Shift (3:30 p.m. 12:00 a.m.)

Magellan Solutions USA, a proud veteran-owned Business Process Outsourcing (BPO) company, is seeking dedicated and empathetic Customer Service Representatives to support a critical Federal client at a premier medical facility in the Bronx, NY.

This is a full-time, essential onsite position. No remote work is available.

Why Join Magellan Solutions USA?

• Serve a Greater Mission: Directly support and serve our nation's Veterans and the dedicated medical staff who care for them.
• Quality Over Volume: Enjoy a lower call volume environment, typical of an evening shift, focusing on quality interactions.
• Inbound Only: Focus on helping callers; this role involves inbound calls exclusively.
• Exceptional Work Environment: Work directly within a respected, modern medical facility.
• Supportive Team: Be part of a mission-driven team that values reliability, service, and making a daily impact.

What You Will Be Doing

• Serve as the first point of contact, answering inbound calls with exceptional professionalism, courtesy, and empathy.
• Accurately and efficiently transfer calls to the appropriate departments or personnel.
• Strictly adhere to established federal and facility procedures to maintain high reliability and security standards.
• Provide consistently excellent service to Veterans, medical staff, and facility clients.

Compensation and Schedule Details

• Primary Shift: Monday, Tuesday, Friday, Saturday, Sunday | 3:30 p.m. 12:00 a.m. (Evening)
• Flexibility Requirement: Candidates must be flexible and able to cover occasional reassignment to other 8-hour shifts to ensure 24/7 facility coverage:
• A: 7:30 a.m. 4:00 p.m. (Day)
• B: 3:30 p.m. 12:00 a.m. (Evening)
• C: 12:00 a.m. 8:00 a.m. (Overnight/Grave)

What We're Looking For

• Required: High School Diploma or equivalent.
• Experience: Previous customer service or call center experience is highly preferred.
• Communication: Exceptional verbal communication skills and professional phone etiquette.
• Character: Highly reliable, meticulously detail-oriented, and organized.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Clearance: Ability to pass an extensive Federal background check is mandatory.
• Military Connection: Prior military experience, or experience supporting military/veteran families, is a significant advantage.

Ready to start a career where your work genuinely matters?

Apply now to join a supportive, mission-driven team making a direct impact on the lives of our nation's Veterans every day.