Job Details

*Part-time and Full-time position available

Role Overview:

As a Patient Registration Specialist, you'll be tasked with gathering and verifying essential patient details, such as contact information and insurance coverage. You'll assign appropriate patient identifiers to ensure accurate medical billing and record-keeping.

Work Schedule:

This is a part-time role with flexible hours. It includes working three weekends each month, 1–2 weekday shifts weekly, and rotating holiday coverage. Work hours may shift based on operational demands and patient volume.

Primary Responsibilities:

• Collect and confirm patient information and insurance coverage from various sources, including face-to-face interactions and department communications.
• Ensure proper completion of consent forms and required documentation.
• Handle pre-authorizations, referrals, or necessary deposits before services are rendered.
• Input data into registration systems, including documenting any pending or incomplete entries.
• Advise patients and their families regarding insurance issues, required payments, and coverage details.
• Confirm that physician orders include all required elements.
• Stay compliant with Medicare regulations and complete related forms when applicable.
• Remain informed of relevant federal, state, and local healthcare insurance regulations.
• Operate and maintain accuracy across multiple digital platforms.
• Deliver professional and courteous service to patients, resolving concerns or escalating as needed.
• Manage incoming calls using standard scripts and protocols.
• Complete daily responsibilities efficiently and follow all workplace safety guidelines.

Qualifications:

• High school diploma or equivalent is required.
• 0–1 year of relevant work experience in a healthcare or high-volume customer service environment is acceptable. Volunteer roles are also considered.
• BLS certification through the American Heart Association must be current or obtained within 90 days of hire.
• Must complete workplace safety and de-escalation training within the first month of employment.

Preferred Skills & Experience:

• Prior experience with emergency department patient intake.
• Typing speed of at least 35 words per minute.
• Proficiency with Microsoft Office and other data systems.
• Familiarity with medical vocabulary.
• Strong interpersonal, organizational, and communication skills.
• Ability to maintain professionalism and composure in fast-paced or high-stress situations.
• Adept at handling complaints and resolving issues respectfully.
• Professional appearance and conduct are essential.