Job Details

Title Coordinator

The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within mortgage loan files. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

What You'll Do

• Research incoming order requests and provide accurate and detailed ordering instructions.
• Responds to internal customer requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with colleagues, customers, and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitate on-boarding vendors.
• Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors.
• Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.
• Act as a liaison between vendor partners and Company in resolving service delivery issues.

What You'll Bring

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of directly related experience including Project Management, Account Management, and/or Vendor Network Management.
• Demonstrated success establishing, leading and maintaining effective working relationships.
• Proficient MS Office skill set.
• Excellent verbal/written communication skills.
• Strong attention to detail.
• Strong problem solving and organizational skills.
• Always maintain professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.

This is a remote job opportunity.

Pay Range: $20.34 - $27.12 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.