Job Details

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We are seeking a highly skilled Quality Consultant for the Care Quality team at Hinge Health. In this role, you will support Care Team Operations by executing quality review protocols, producing actionable reporting, and driving system improvements across Physical Therapy, Health Coaching, Onboarding, and Support. You will report to the Senior Manager, Quality Assurance and work closely with cross?functional teams including Product, Member Success, Learning & Development, and adjacent functions.

What You'll Accomplish

• Execute cross-functional quality reviews for care interactions (e.g., video visits, messaging, documentation) to ensure adherence to quality standards and protocols.
• Translate review findings into actionable feedback and support continuous improvement across care teams.
• Maintain and update quality rubrics, review protocols, and data collection templates to ensure downstream analyses and dashboards are accurate and efficient.
• Build, validate, and update quality review rubrics and protocols, ensuring alignment with evidence-based and external quality standards.
• Analyze qualitative and quantitative findings from reviews and deliver clear, actionable feedback to care team members and leaders.
• Partner with Product, Physical Therapy, Member Success, Learning & Development, and other functions to assess performance, close gaps, and improve workflow and member experience.
• Produce accurate, executive-ready reporting (summaries, dashboards) that identifies root causes, prioritizes recommendations, and tracks remediation through completion.
• Conduct targeted audits of documentation and member interactions; support identification, tracking, and closure of corrective and preventive actions (CAPA) in alignment with QMS procedures.
• Contribute to outcomes measurement strategy by recommending standards-aligned tools and low-burden, evidence-based measures that demonstrate program effectiveness.
• Use AI tools responsibly to improve review speed and consistency; apply oversight levels, fairness checks, and data-handling requirements per Care Qualitys AI policy.
• Plan, sample, and execute quality review studies across modalities; apply standardized scoring; ensure data integrity and traceability of quality records.
• Synthesize findings into concise reports and debriefs; escalates risks; and coordinate corrective and preventive actions with accountable owners.
• Monitor quality metrics and composite scoring to identify trends and system-level opportunities; document insights for management review inputs.
• Maintain compliance with QMS-controlled documents, SOPs, and audit readiness; contribute artifacts and evidence for internal/external audits.
• Coach reviewers and care team contributors on rubric application and best practices; provide timely, constructive, growth-oriented feedback.
• Lead data management for Quality: define and maintain data dictionaries and sampling frames; ensure data integrity, lineage, and governance; implement appropriate PHI safeguards, access controls, and retention; build and maintain source-of-truth datasets and dashboards; partner with DS/Analytics to automate ingestion, quality checks, and documentation; track change logs to preserve audit readiness.

Hybrid Work Model

Employees in hybrid roles are required to be in the office 3 days per week for the full 8?hour work day. The San?Francisco office has a dog?friendly workplace program.

Basic Qualifications

• 2+ years of experience in healthcare quality assurance, clinical operations, or a related field.
• Experience executing quality review protocols and audits in a healthcare or digital health environment.
• Proficiency in analyzing qualitative and quantitative data and producing actionable reports.
• Familiarity with HIPAA and healthcare privacy standards.
• Experience working cross-functionally with clinical and non-clinical teams.

Preferred Qualifications

• Bachelors degree in a healthcare, science, or quality-related field.
• Experience with external healthcare quality frameworks.
• Experience using AI-enabled tools for quality review or process improvement.
• Demonstrated ability to coach and provide feedback to peers or team members.
• Experience supporting or maintaining a Quality Management System (QMS).
• Experience with outcomes measurement and reporting in a healthcare setting.
• Advanced proficiency in data analysis and dashboard/reporting tools.

Compensation

This position will have an annual salary, plus equity and benefits. The salary range for this role is $86,200 - $129,400.

About Hinge Health

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The companys platform addresses a broad spectrum of muscular-skeletal carefrom acute injury to chronic pain to post-surgical rehabilitationand helps members ease pain, improve function, and reduce the need for surgeries, while driving health equity by allowing members to engage in exercise therapy sessions from anywhere.

What Youll Love About Us

• Inclusive healthcare and benefits: on top of comprehensive medical, dental, and vision coverage, we offer employees and their family members assistance with gender?affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isnt available where you live.
• Planning for the future: start saving for retirement with our traditional or Roth 401(k) retirement plan options, which include a 2% company match.
• Modern life stipends: manage your own learning and development.

Culture & Engagement

Hinge Health is an equal?opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

Legal Notice

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.