Job Details

Become a Vital Part of Lap of Love as a Veterinary Care Coordinator!

Are you passionate about providing exceptional support for families during difficult times? Lap of Love is searching for a dedicated Veterinary Care Coordinator with stellar customer service skills to join our committed team. In this fully remote position, you will become part of a diverse group that offers compassionate assistance to pet families seeking our in-home end-of-life care services. As a recognized leader in this field, Lap of Love guides thousands of pets and their families each month, ensuring they can say goodbye with dignity and peace. Our team members embody a deep love for animals and a genuine concern for the emotional well-being of people, making us experts in delivering sensitive end-of-life care.

Key Responsibilities:

• Engage in compassionate discussions about end-of-life care, quality-of-life assessments, and behavioral challenges, helping families navigate tough decisions with grace.
• Deliver top-notch customer service through positive and supportive interactions with pet families.
• Respond to a high volume of incoming customer service calls in a remote setting.
• Show reliability and adaptability by following schedules and demonstrating good judgment.
• Accurately collect and document pets' medical histories and effectively schedule appointments.
• Meet productivity and quality standards while always striving to exceed expectations.
• Provide exceptional service to pet families and collaborate effectively with our veterinarians.
• Arrive on time and meet all performance metrics, including attendance and deadlines.
• Carry out additional tasks as needed to maintain our high standard of customer care.