Job Details

Overview

What Youll Do

• Collaborate with other Bonneville Labs (BVL) staff to deliver exceptional customer service and support for member companies across lab facilities in Hayward, Berkeley, and South San Francisco.
• Proactively interact with member scientists to identify and resolve issues with services, equipment, and supplies. Use an electronic ticket system to record issues and report progress to requestors.
• Build and maintain positive, professional relationships with BVL clients, ensuring effective communication and a cooperative working environment.
• Follow standard operating procedures associated with the BVL document management system.
• Assist in coordinating outside vendors for lab equipment preventative maintenance.
• Understand operational laboratory workflows and balance routine tasks and ad-hoc assignments to ensure smooth operations.
• Suggest ideas and solutions for site improvements and increased efficiency.
• Help improve existing policies and procedures that act as a template for current and future BVL sites.
• Perform direct administrative tasks that may include invoicing, maintaining spreadsheets, file management, mailing and shipping packages, organizing procedures, overseeing supplies and equipment, and updating databases.
• Collaborate with supervisors and colleagues by accepting feedback and contributing ideas, fostering a team-oriented work environment.
• Use courtesy, tact, and firmness in dealing with the public; evaluate alternative solutions and present recommendations; interact with the public effectively and courteously.
• Maintain facility and equipment day-to-day procedures in accordance with internal procedures and direct instruction, including:
• Receiving packages from external carriers and delivering them to internal recipients
• Removing medical / biohazardous waste from laboratories and transferring to onsite accumulation area
• Keeping common instrument areas clean and orderly; cleaning exterior surfaces of common instruments
• Monitoring levels of common-use dry ice and liquid nitrogen, refilling as necessary
• Entering newly received chemicals into the chemical inventory
• Assisting with inventory system and tracking supplies across departments
• Autoclaving dishes and media as a service for members
• Moving and bracing equipment
• Preparing common lab solutions such as 70% IPA
• Maintaining biosafety cabinets and incubators, including regular sterilizations
• Inspecting and labeling safety showers / eyewash stations and fire extinguishers
• Defrosting freezers and performing cold storage inspections
• Inspecting spill kits, fire extinguishers and eyewash stations
• Supporting waste management, cleaning and maintaining the common space
• General cleaning and sanitization of the facility including miscellaneous cleaning tasks as needed

What Were Looking For - Required

• 1 year of experience in a professional environment or laboratory setting (preferred)
• Experience in a customer-facing role
• Organized, independent, team player, able to follow instructions, good written and verbal communication skills in English, strong computer skills and customer service
• Able to work in a flexible and fast-paced environment that is constantly changing
• Reliable transportation: the role requires reliable transportation to ensure timely arrival at work locations, meetings, and/or client sites. This includes access to a personal vehicle or other dependable transportation
• Able to lift 50 lbs. and sit for extended periods of time in front of a computer
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers

What Were Looking For - Preferred

• EH&S, HazMat and bloodborne pathogen training is highly desirable
• Excellent computer proficiency (MS Office ? Word, Excel and Outlook; Google Workspace)
• Ability to work under pressure and meet deadlines while providing exemplary customer service
• Ability to work independently and carry out tasks to completion within given instructions and standard practices
• Strong work ethic, positive attitude, and good judgment
• Desire to work as part of a team with a focus on client needs and customer service
• Organizational skills and the ability to manage projects effectively and on time
• Ability to exercise discretion and maintain confidentiality
• Analytical and detail-oriented
• Time-management and multitasking abilities
• Punctual attendance

Education

• High School Diploma - required
• Associates Degree in related field - desired

Working onsite at Bonneville Labs

• Location: This position is in-person and will be based out of our Berkeley, CA office.
• Compensation: The posted salary range is firm for this and all roles within Bonneville Labs. Total compensation will be based on experience; most roles include a bonus structure based on company performance.
• Commute: Travel to and from work (your designated base of operations) is part of the role and considered part of your commute to work; these expenses will not be reimbursed.
• Travel: Travel to other Bonneville Labs sites or to member sites (within the Bay Area) may be required for this role. Additional travel that is above and beyond your normal commute will be reimbursable based on Bonneville Labs travel and expense policy and California law. Reliable transportation is a requirement since Bonneville Labs has multiple local facilities you may travel between.

Perks Working with Bonneville Labs

• Annual Bonus Eligible
• 80 hours Vacation Time Annually (accrued)
• 80 hours Sick Time Annually (accrued)
• 7 Holidays
• Competitive medical, dental, vision and voluntary coverages and options
• Career Development Path: Lab Ops 1 are eligible for promotion after 1 year of service with an opportunity for specialization as you advance with the company

The pay range for this role is: 24 - 27 USD per hour (Berkeley location)