Job Details

Remote, Flexible, 5 hrs/week

About Hugspace

Hugspace.org is a nonprofit organization that provides a digital warmline – a peer-led, multilingual space for free, stigma-free emotional support. Our trained volunteers offer active listening and real-time emotional presence for individuals navigating stress, loneliness, displacement, or trauma. We center empathy, accessibility, and cultural relevance – especially for immigrants, refugees, and trauma-exposed communities.

What You'll Do:

• Zoom Phone
• Administration: Manage Zoom Phone users, assign numbers, configure outbound caller ID (800), set up call recording, and manage the IVR system
• SMS Template Configuration: Create and manage multi-language SMS templates within the Zoom Phone admin portal
• SMS Workflow Implementation: Integrate SMS into navigator procedures and potentially automate client reminders and post-session feedback using the Power Pack features
• Troubleshooting: Troubleshoot common issues related to Zoom Phone functionality, user access, and extensions
• Scheduling Software
• Software Administration: Add/edit user profiles, manage language-specific services, set up working hours and time-off, and configure notifications

Google Calendar Integration: Assist navigators with connecting their Google Calendars to Setmore, as this is a critical step that operators must perform themselves

Client Management: Use the "Block Customer" feature to manage problematic clients

Data Handling: Export booking data for reporting or integration purposes

What You'll Need:

• Hands-on experience with Cloud Telephony & SMS Management (Zoom Phone Power Pack)
• Familiarity with Scheduling System Management (Setmore)
• Self-motivation and problem-solving skills
• Passion for nonprofit work and Hugspace's mission
• Proficiency in English, knowledge of Ukrainian or Russian is a plus

We'll Provide

• • Fully remote, flexible schedule to fit your availability
  • Hands-on experience in community engagement and digital mental health support
  • Access to internal resources, training, and self-development tools
  • Mentorship and direct support from Hugspace leadership
  • Networking opportunities within the nonprofit, health, and advocacy sectors
  • Letter of recommendation upon successful completion
  • Meaningful opportunity to contribute to emotional safety, peer care, and collective healing

Time Commitment

• • Approx. 5 hours per week (flexible timing)
  • 3–6 months minimum commitment preferred

How to Apply

To express your interest, please email your resume and a brief message outlining your background and why this opportunity resonates with you to ...@hugspace.org. Let's build it together - a safe, stigma-free space for real emotional connection and community.