Job Details

Package Management Service Representative

Luxer One is looking for a professional, organized, and customer-focused individual to provide package management services to luxury apartment buildings in the downtown San Francisco area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the area. The service rep will visit properties multiple times a week and perform various duties.

What You'll Do:

• Provide in-person support to residents having package questions/issues
• Log recently-delivered packages into the property's automated package management system
• Deliver packages to resident doors
• Organize packages within the room, to make it easier for residents to find their packages
• Identify aging/stale packages and prepare them to be returned to sender
• Serve as a primary liaison between the property and the package management provider support team
• Deliver certain packages directly to residents' doors
• Perform lightweight maintenance on the locker/package room management system

This is a part-time role (20-30 hours a week). This role is also part of a new, expanding service program with opportunities for growth as the program expands.

Requirements:

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents.
• Access to reliable transportation (e.g. a personal car or access to BART/MUNI). Ideally, the candidate would live near the downtown SFO area or be able to make a short commute.
• Available at least 4 days/week, for at least 5 hours a day, including at least one day on weekends. Early evening work will be required.
• Comfortable using technology (you will be using a digital package management system)
• Good organizational and problem-solving skills
• Able to/comfortable with moving and arranging packages, some of which may be bulky
• At least 18 years old.

Benefits:

• Opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
• As "Luxens", we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
• 401K with employer match
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave
• Liaison Uniform and Equipment Provided

Luxer One is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.