Job Details

Tamalpais Pediatrics is a welcoming, progressive high quality medical practice specializing in the care of children from birth through adolescence, with offices in Larkspur and Novato. We are seeking a front office receptionist who can work in-person at both of our offices. This is not a remote position.

About Tamalpais Pediatrics

Tamalpais Pediatrics is a patient-centered practice that provides exceptional care and evolves to meet the needs of our patients, their families, and our community. Our goal is to achieve optimum health by continuing to grow, learn, collaborate and address gaps in pediatric care for our patients and community.We specialize in the care of children from birth through adolescence. With two offices and twenty providers, we are well equipped to offer families high-quality, accessible health care in a fun, friendly, and compassionate environment.

Description

The ideal candidate for the Front Desk / Call Center position will be highly organized and detail-oriented, with the ability to prioritize tasks effectively. This role requires excellent interpersonal and communication skills, a strong commitment to customer service, and the flexibility to work both independently and collaboratively as part of a team.

Job Duties:

Patient and Office Management:

• Create a positive and welcoming atmosphere in the Front Office / Reception area
• Greet patients upon arrival and manage the check-in process
• Collect patient payments, including copays and outstanding balances
• Schedule follow-up and future patient appointments
• Answer and manage incoming phone calls and emails
• Organize and file documents to ensure patient records are current and accurate

Communication and Flow:

• Facilitate smooth patient flow by communicating effectively with healthcare providers and the Back Office patient care team.

Other Duties:

• Complete other tasks or projects as assigned.

Minimum Qualifications & Expectations

• High School Diploma or GED
• Availability to work full-time, Monday through Friday, from 8:30 AM to 5:30 PM
• Ability to work in both our Larkspur and Novato office locations
• Full vaccination against COVID-19 and willingness to receive annual flu vaccines

Required Knowledge, Skills, and Abilities:

• Clear and professional communication skills, both in-person and over the phone.
• Excellent customer service abilities
• A professional appearance and demeanor
• Reliability, detail-orientation, and computer literacy
• The capacity to be a collaborative team player and efficiently multitask in a fast-paced environment

Highly Desired:

• Bilingual proficiency in Portuguese and/or Spanish

Benefits:

We offer medical, dental, vision, 401(k), PTO and sick pay, paid holidays, life / accident insurance, an Employee Assistance Program (EAP), and are closed most weekends.

Salary range:

In accordance with California law, the expected hourly range for this California position is between $25 and $27 per hour. The actual compensation will be determined based on experience and other factors permitted by law.

Tamalpais Pediatrics is an equal opportunity employer who does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Salary

$25 - $27 per hour