Job Details

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.

About the Role:

Calling all founders and future founders - Decagon is building out the Founder's Office.

This is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things done.

You may be a good fit if you have:

• Are a past founder, or have ambitions of becoming one in the future
• Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges
• Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
• Believe in first-principles thinking: you're extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance
• Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization

• Are passionate about building from the ground up, with a strong bias toward action and intensity