Job Details

Job Type

Full-time

Description

We are excited to announce an opening for a Care Navigator. As a Care Navigator, you will be responsible for providing patient education and navigation of programs and services during new member onboarding within the first 90days of membership. Key responsibilities include educating new members of IMA Medical Group programs and services that support complex conditions, such as, but not limited to, urgent and same-day appointments, 24/7 on-call providers, Partner Care programs, and in-house services and labs. This position is Remote.

Key Responsibilities

• Responsible for managing a caseload of new members within their first 90 days of membership for all IMA Medical Group clinics.
• Responsible for handling a high volume of both inbound and outbound calls.
• Conduct an initial welcome call to new members within IMA Medical group and provide a brief introduction to the programs and services offered to help support their healthcare needs and prevent unnecessary hospital and emergency room visits.
• Responsible for conducting follow-up calls after the member's first new patient appointment to review medications prescribed, confirm pharmacy for medication pick up, review orders, and review referrals. Assist patients with any needs they have and ensure they understand the "Just Come In" philosophy of IMA Medical Group.
• Responsible for conducting additional calls to review the policies of IMA Medical Group including IMA Patient responsibilities and code of conduct, No Show and Late Arrival policies.
• Introduce and educate patients on IMA's Patient Portal and make sure they understand how to access patient information and communicate with their care team.
• Educate and direct new patients to utilize the appropriate urgent care services provided by IMA Medical Group to reduce unnecessary emergency room and inpatient admissions.
• Retrieve patient records as needed from Hospital Portals.

Requirements

Required

• High school diploma or General Education Degree (GED)
• 1-2 years of primary care experience
• Proficient knowledge in medical terminology
• Effective interpersonal skills
• Excellent phone skills and exceptional customer service.
• Must be fully Bilingual in Spanish

Preferred

• Experience with the Athena electronic health record
• 1 year of Medical Assistant experience
• Prior knowledge with phone contact systems
• Previous experience in educating patients
• Prior knowledge of SharePoint and the Microsoft Suite of products
• Experience communicating in Microsoft Teams

About IMA Medical Group

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.

What We Offer

• A welcoming and inclusive work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Voluntary Short & Long-Term Disability
• Employer-Paid Life Insurance
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

How to Apply

ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

IMA Medical Group is an Equal Opportunity Employer (EOE), and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.

IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.