Job Details

Job Description

HumanHire is looking for a Call Center Representative to join a well-known insurance company that has been around for over 75 years! You will be the first point of contact for customers, assisting them with inquiries, policy information, claims processing, and resolving issues.

What's in it for you?

• Location: White Plains, NY
• Pay: $20-21/hour (plus weekly pay, full benefits, 401K, bonus opportunities & more!)
• Schedule: Monday-Friday, 11:45am-8pm
• Environment: Lively, welcoming work environment with team building events!

• Handle inbound calls from policyholders, providing information on coverage details.
• Address and resolve customer concerns, complaints, and inquiries in a professional and timely manner, ensuring customer satisfaction.
• Update customer information, process policy changes, and assist with policy renewals to ensure accurate and up-to-date records.
• Accurately document customer interactions and transactions in the company's database.

• Prior experience in a medical office setting/call center preferred
• Prior customer service experience
• Bilingual Spanish is highly preferred
• Computer savvy & comfortability speaking on the phone