Job Details

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connectwith you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we'veraised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Manager, Care Navigation to lead and grow our Patient Care Specialist team. This role plays a critical part in ensuring an exceptional experience for every patient we serve - guiding them through the Carrum Health journey with empathy, clarity, and care. Reporting to the Director, Patient Care, you will mentor and develop a team of Patient Care Specialists, ensuring that every patient receives comprehensive, high-touch guidance throughout their care episode. You will set the tone for performance, culture, and operational excellence across the team.

The salary range for this role is $90,000-$110,000, depending on experience and location This is a full-time, remote position eligible for full benefits and bonus. We are looking for candidates willing to work on a Central or Pacific Time schedule.
You're excited about this opportunity because you will...

• Lead, coach, and develop a high-performing Patient Care Specialist team that delivers a differentiated, high-touch experience for every patient.
• Mentor, motivate, and model best practices to your team, fostering excellence through demonstration and support.
• Oversee daily team operations, ensuring patient cases are managed efficiently, compassionately, and in compliance with quality standards.
• Act as the senior escalation point for complex or sensitive patient situations, ensuring swift, empathetic resolution.
• Establish, monitor, and evaluate performance metrics-including patient satisfaction, utilization trends, engagement rates, and productivity-to ensure goals are met and exceeded.
• Partner with leadership and cross-functional teams to develop strategic, operational, and technological solutions that enhance quality, improve efficiency, and reduce cost of care.
• Support the design and continuous improvement of workflows, communication protocols, and digital tools to enhance patient experience and team performance.
• Onboard, train, and empower new team members to deliver exceptional care navigation from day one.
• Implement standards to maximize productivity, quality, and an outstanding patient experience.
• Foster a culture of empathy, accountability, and continuous learning while serving as a role model for Carrum Health's values.

We're excited about you because...

• You have 5+ years of experience in patient navigation, care coordination, or digital health operations.
• You bring 3-5+ years of people management experience, leading teams in healthcare, customer support, or care coordination environments.
• You are passionate about delivering high-touch, empathetic service and empowering your team to do the same.
• You demonstrate strong communication and interpersonal skills, with the ability to engage effectively across patients, clinicians, and internal teams.
• You are highly organized and data-driven, using metrics to monitor performance and identify areas for growth or improvement.
• You have deep judgment and discretion when handling confidential or sensitive patient information and are committed to HIPAA compliance.
• You thrive in a fast-paced, dynamic environment, balancing multiple priorities with composure and precision.
• You have an entrepreneurial, solution-oriented mindset-comfortable innovating, testing, and improving processes.
• You excel at cross-functional collaboration, working closely with operations, clinical, client success, and product teams to drive meaningful outcomes.
• Experience with self-funded employer benefit plans, bundled payment models, or Centers of Excellence programs is a plus.
• Spanish-speaking ability is a plus.

Why you'll love working with us...

• We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We're a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team's diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.