Job Details

This role will provide temporary overnight supervisory support during an existing leave of absence.

A Little Bit About You Day-to-day

We are seeking a dynamic hospitality professional who is ready to move beyond traditional front desk responsibilities and take full ownership of the guest experience from pre?arrival through check?out. This role is ideal for a service?driven leader who thrives in a hands?on environment and is passionate about delivering exceptional guest experiences.

Key Responsibilities

• Oversee the complete guest journey, ensuring a seamless and personalized experience
• Serve as Night Manager two nights per week, assuming full operational responsibility for the hotel during assigned shifts
• Provide coverage for the Night Auditor two nights per week, ensuring accurate reporting and smooth overnight operations
• Support hotel operations in a fifth workday capacity, assisting in any area needed to maintain service excellence and operational efficiency

This role offers the opportunity to develop leadership skills, gain cross?departmental experience, and make a meaningful impact on overall hotel performance.

Each day is different but mostly you will

• Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
• Assist with auditing procedures.
• Monitor performance and recommend corrective or disciplinary action.
• Alert management of potentially serious issues.
• Up?Sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/security assigned bank.

What We Need From You

Minimum of two years front office/guest relations experience, with some supervisory training/experience preferred.

Degree in hospitality or related field is preferred.

Will be required to work overnight, weekends, and holidays.

What We Offer

The hourly pay range for this role is $36.50 to $38.00.

This position is eligible for bonus pay.

As the worlds first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the 'Apply' button. Start your journey with us today.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employees pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue?based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.