Job Details

Job Type

Full-time

Description

• Responsible for answering patients calls

• De-escalate situations involving dissatisfied patients, offering assistance and support

• Distribute calls to proper teams.

• Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation

• Good comprehension of Epic to assist simple billing questions

• Call patients to collect past due balances

• Understands payment plan guidelines

• Observe HIPAA policies and regulations

• Maintains the company's positive reputation

• Other responsibilities and projects that can be assigned from time to time

Requirements

• High School graduate

• Knowledge of Epic is a plus

• Minimum 1 year of customer service experience

• Good Customer Service Skills