Job Details

Courtyard Union Square - Front Desk Agent
Address 761 Post Street, San Francisco, CA, 94109
Compensation $25.00 - $27.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well?oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem?Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check?ins, and check?outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full?time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short?Term and Long?Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Just 9 minutes walk to Union Square, Courtyard by Marriott San Francisco Union Square features modern rooms with early twentieth century architecture in a prime central downtown location. Luxury bedding and free WiFi are provided in rooms. Calming modern white and gray linens are provided in rooms. Blue accents pop throughout each room. A flat?screen TV is and spa toiletries are provided. Guests can work out in the state?of?the?art fitness center at Courtyard by Marriott San Francisco Union Square. An inventive check?in process allows guests to check?in seamlessly.