Job Details

Your Impact at Lowe's

As a Customer Service Team Member, your outstanding skills in customer assistance and genuine passion for helping others are essential for creating a pleasant shopping experience at Lowe's. This role is perfect for individuals who are excited to interact with customers and support them in tackling their home improvement challenges.

How We Support You

Lowe's is dedicated to helping you achieve your professional goals, whether you're looking for a flexible part-time role or considering a long-term career path within the company. As part of the Lowe's family, you'll benefit from a wide array of offerings beyond competitive pay and adaptable hours.

• Focus on your well-being with various exceptional health insurance options.

• Further your education through Lowe's tuition assistance program.

• Plan for your future with a company-matching 401(k) plan and optional Employee Stock Purchase Program.

• Benefit from additional savings with a 10% Associate Discount.

• Gain new skills through our Track to the Trades program.

For more detailed information about our benefits, please check our benefits page.

Your Day at Lowe's

In your role as a Customer Service Team Member, you will warmly greet customers, assist them in finding the right products and services tailored to their home improvement needs, and enhance their shopping experience. While a significant part of your day will involve engaging with customers by answering their questions and organizing store merchandise, your specific tasks may vary depending on the department.

Customer Service Team Members work in different departments based on hiring needs and skills, including Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

Key Responsibilities

• Greet customers upon entry to Lowe's, resolving inquiries, and providing friendly, professional service.

• Assist customers in locating and managing merchandise effectively.

• Restock shelves by identifying empty spaces and providing necessary items.

• Accurately process orders and deliveries to ensure timely receipt of merchandise.

• Cross-train in various store areas to enhance overall customer service.

• Prepare merchandise in your department according to customer requests (e.g., tint paint, cut pipes, bundle materials).

• Guide customers through the shopping and checkout experiences.

• Complete additional assigned tasks as necessary.

Minimum Qualifications

• At least 6 months of experience using a computer for information management.

• 6 months of experience with retail technology, including smartphones and tablets.

• Able to read, write, and perform basic arithmetic.

• Willingness to engage in tasks that involve prolonged standing, sitting, and similar activities.

• Ability to lift 25 lbs unassisted; over 25 lbs with assistance or accommodations.

Preferred Qualifications

• 6 months of retail and/or customer service experience.

• Bilingual skills are a plus.

• Certification in a trade related to your department (e.g., plumbing, electrical, hardware).

Lowe's values growth and teamwork, extending our commitment to community involvement. We encourage bilingual, military, and veteran applicants to join our team.

Travel Requirements

This position generally does not require regular travel; however, some occasional travel may be necessary for meetings, training, or supporting nearby stores.

Working Conditions

The work environment varies by location and may include exposure to various indoor and outdoor conditions. You may encounter different climates and potential noise from equipment. Proper training on lifting methods and equipment usage will be provided.

About Lowe's

Lowe's Companies, Inc. is a leading home improvement retailer, servicing approximately 16 million customer transactions each week, with projected total sales for fiscal year 2024 exceeding $83 billion. With a workforce of around 300,000 associates and over 1,700 stores, Lowe's is committed to supporting community initiatives, including affordable housing improvements and nurturing the next generation of skilled tradespeople. For more information, please visit our official website.

Pay Range: $19.50 - $21.85 per hour. Starting pay may vary based on position, location, education, training, and experience.

Associate Benefits

• Experience outstanding benefits and wellness programs for eligible full-time and part-time associates tailored to different lifestyles, including health insurance, paid time off, educational support programs, and opportunities for skill development.

• Health, Dental, and Vision insurance.

• Life and Disability insurance.

• Paid time off based on role and tenure.

• Flexible spending and health savings accounts.

• 401(k) Retirement account with matching contributions.

• Employee Assistance Program with a variety of support services.

• Education support, including tuition assistance.

• Maternity and Parental leave.

• Adoption assistance.

• Lowe's Associate Discount and various other discounts.

• Additional benefits may encompass bonuses, stock purchase plan eligibility, and more.

Lowe's is an equal opportunity employer and ensures all personnel practices are conducted without bias. We encourage applicants with arrest or conviction records in compliance with relevant regulations.