Job Details

Overview

8 Hour Shifts (3p-11p; 11p-7a)

Why join Connections

If you're passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we're saving lives and changing the face of behavioral health.

About Connections

We're not just behavioral health people-we're crisis people. When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery.

Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community.

About the RESET Center, operated by Connections

Located in San Francisco's South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail.

In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community.

Responsibilities

What You'll Do:

The Shift Supervisor provides operational, administrative, and people leadership oversight of the RESET Center during assigned shifts. This role is responsible for ensuring efficient facility operations, effective coordination of care delivery, and direct supervision of care team members on shift. The Shift Supervisor drives accountability for performance, adherence to policies, and workflow execution, ensuring individuals move safely and appropriately through the RESET Center model of care.

• Oversee day-to-day operations of the assigned shift to ensure efficient workflows, appropriate staffing coverage, and consistent execution of RESET Center processes.
• Coordinate the flow of individuals through the facility, including admissions, transitions, and discharges, ensuring timely progression to the appropriate level of care.
• Assign and prioritize work across care team members and disciplines to meet operational needs and service demands.
• Identify operational barriers impacting flow, safety, or service delivery and implement real-time solutions in collaboration with leadership.
• Provide direct supervision and leadership to care team members during assigned shifts, setting clear expectations for performance, professionalism, and adherence to RESET Center standards.
• Monitor staff performance, attendance, conduct, and engagement during shifts, addressing concerns in real time and escalating as appropriate.
• Provide coaching, feedback, and guidance to support employee development, accountability, and consistent performance.
• Document and communicate performance, conduct, or workflow issues to discipline managers and leadership in accordance with organizational processes.
• Support performance improvement efforts, corrective action plans, and follow-up as directed by leadership.
• Model RESET Center values, trauma-informed principles, and professional leadership behaviors at all times.
• Support onboarding, orientation, and training of new employees related to unit operations, workflows, and role expectations.
• Performs all other duties as assigned.

Qualifications

What You'll Bring:

• High School diploma or equivalent
• 2 years of leadership experience overseeing operations in behavioral health and substance use disorder treatment setting
• Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership
• Basic Life Support (BLS) Certification
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment

It would be great if you had:

• At least 2 years of clinical work experience in a crisis behavioral health setting or substance use disorder treatment setting
• 3 years of leadership experience

What we offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Pay Range: $35.54 - $48.00 per hour
Actual compensation is based on relevant experience, education, internal equity, and budget.

Connections Health Solutions is proud to be a Second Chance employer.
Inclusion & Equal Opportunity

Connections Health Solutions is an Equal Opportunity Employer.
We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.

#INDSF

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.