Job Details

Qualifications

Job Summary

We are looking for a Restaurant Food Runner who will have a genuine passion for guest service and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Job Duties & Responsibilities

• Consistently offer professional, friendly and engaging service.
• Deliver food from kitchen to table.
• Organize food tickets in kitchen.
• Memorize table numbers and positions.
• Assist guests when necessary.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.
• Adhere to Forbes 5-Star Standards set forth by the hotel.

Required Qualifications

• At least 1 year of Food Runner experience preferred.
• Flexible schedule is required, must be available to work evening shifts including weekends and holidays.
• Previous point of sale system experience an asset.
• Excellent organizational skills.
• Excellent communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to stand/walk for an 8-hour shift.
• Ability to carry trays of 35lbs. or more, and lift up to 50lbs.

Work Conditions

• Most tasks are performed as part of a team with moderate supervision.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Work tasks are performed walking, standing, lifting, reaching, pushing, pulling, crouching, kneeling, bending, stooping, twisting, turning and grasping.
• Standing and walking occur continuously.
• Many work tasks require the ability to lift and carry in excess of 50 pounds 80% of the time.
• Vision occurs continually with the most common visual functions being those of near and color vision and depth perception.
• Some tasks are performed on carpeted areas, while others are performed on tiles or other hard surfaces.
• Some work tasks are performed with the use of machinery and office equipment including but not limited to a calculator, vacuum cleaner, and ice machine.
• Some work tasks may require employee to come in contact with hazardous chemicals. Employees should use precautions including, but not limited to rubber gloves.

Wage Rate: $30.00 - $34.00 per hour

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating "Fantastic Memories" (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and "Best and Brightest Companies to Work For" in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Full Time Hourly Benefits:

• Zero-deductible Medical Plan

• Pre-Tax Commuter and Parking Benefits

• Dental (PPO/DMO)

• PTO

• Vision

• Floating Holidays

• Chiropractic and Acupuncture Services

• Birthday Pay

• Life Insurance

• 401K Matching Program

• Flexible Spending Account (FSA)

• 2% Company Profit Sharing

Hotel Nikko San Francisco Full Time Hourly Perks:

• Friends & Family Rates at Nikko/Okura Hotels

• Reciprocity Rates at Participating Hotels

• Employee Discounts in ANZU and Feinstein's at the Nikko

• Travel Assistance through Mutual of Omaha

• Free Employee Dining Room Meals

• Employee Computer Access for Web Browsing and Printing

• Fitness/Gym Reimbursement

• Employee Job Referral Program

• Employee Recognition Programs and Employee Appreciation Events

• Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Important Notice:

1. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
2. We are an Equal Opportunity Employer and M/F/V/D
3. "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."