Job Details

Job Description

M1 Global is seeking an SOC Supervisor to lead and oversee our Security Operations Center (SOC) team, ensuring security remains a cornerstone of operational. This role involves leads a team of SOC Analysts, optimizing real-time monitoring and response processes, and driving strategic improvements to physical security operations.

Key Responsibilities

Operational Oversight & Resource Management: Involves maintaining daily schedules to ensure consistent post coverage and staffing.

The service is responsible for delivering timely and accurate incident reporting and collecting key operational metrics for performance analysts.

Support & Quality Assurance: Provides crucial information from centralized security systems to support field operations.

The service delivers investigative support for security incidents and internal audits and ensures continuous quality assurance across all services.

Monitoring Analysis & Communication: Functions as the primary point of contact for the continuous monitoring of all physical security systems (access control, alarm, CCTV) and provide timely communications and actionable intelligence derived from this oversight.

Supervise and mentor a team of SOC Analysts, including scheduling shifts, performance evaluations, and professional development

Lead crisis communication and response efforts, including directing team actions during incidents and supporting business continuity planning

Review and compile documentation for reports, audits, investigations, and compliance purposes

Monitor team performance metrics, identify training needs, and facilitate drills, tabletop exercises, and ongoing education

Required Qualifications

Bachelor's degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)

2+ years of experience in a supervisory role within a SOC, command center, or physical security operations

In-depth knowledge of video surveillance, access control, intrusion detection, and alarm systems

Proven leadership skills with experience in team management, conflict resolution, and performance coaching

Exceptional situational awareness, decision-making, stress management, and strategic thinking abilities

Ability to work flexible hours, including oversight of rotating shifts, nights, weekends, and holidays

Pay & Benefits

Competitive salary commensurate with experience

Comprehensive medical, dental, and vision insurance

Generous paid time off and holidays

401(k) with company match

Ongoing training, leadership development, and career advancement opportunities

We are Equal Opportunity Employer

Requirements

GSOC – Core Requirements • High School Diploma or GED required (college coursework in Criminal Justice, Emergency Management, or related field preferred) • Prior GSOC, SOC, command center, or security operations experience preferred • Ability to work in a operations environment, including nights, weekends, and holidays • Strong situational awareness and decision-making skills under pressure • Excellent written and verbal communication skills • Professional demeanor with strong customer service skills • Reliable attendance and punctuality

Technical & Systems Requirements• Experience monitoring CCTV, alarms, and access control systems• Proficiency with incident management and reporting systems• Basic to intermediate Microsoft Office skills (Word, Excel, Outlook)• Ability to learn new security platforms and technology quickly• Accurate data entry and report writing skills