Job Details

Guest Services Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What This Job Involves

The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents and embodies the company's culture and values through every interaction. The position ensures a welcoming, secure, and well-managed reception area while supporting workplace operations and enhancing overall workplace experience.

Your Day-to-Day Tasks Will Include

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure compliance with access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Document and report workplace issues through appropriate service request channels

Physical Demands and Work Environment

• This position is based on-site, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs.
• The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds). The Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast-paced environment that values exceptional service and attention to detail.

Required Qualifications

• High school diploma or equivalent; Associate's degree preferred
• 2+ years of experience in reception, hospitality, or customer service roles
• Professional appearance and excellent interpersonal skills
• Strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs
• Basic computer skills including proficiency with Microsoft Office applications
• Experience with visitor management systems
• Ability to maintain composure in high-pressure situations
• Attention to detail and excellent organizational skills
• G-Suite experience

Preferred Qualifications

• Experience in corporate reception or high-end hospitality environments
• Background in concierge services or customer experience roles
• Background in technology companies or similar corporate environments
• Experience with event or meeting coordination
• Knowledge of facilities operations and workplace services
• Security awareness training or certification
• Experience with service request management systems

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 70,000.00 75,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay