Job Details

Join a team that values you and your talents!

At Ross, a leading off-price retail chain with over 2,200 locations, we are dedicated to delivering a wide range of high-quality brands and trendy merchandise at unbeatable prices. We aim to create a fun and exciting shopping experience for our customers.

As a valued member of our team, you will enjoy:

• Success. Pursue excellence while learning and growing with us.
• Career Growth. We prioritize the development of our employees, ensuring that as you grow, so do we.
• Teamwork. Collaborate with your peers to solve challenges and find effective solutions.
• Commitment to Diversity, Equality & Inclusion. We embrace diverse backgrounds and ideas, knowing they strengthen us and enrich our community.

With $20.4 billion in 2023 revenues, Ross is a Fortune 500 company based in Dublin, CA, and committed to fostering an inclusive environment with continuous learning and development opportunities for our team members.

GENERAL PURPOSE:

The Retail Customer Experience Associate plays a crucial role in ensuring a positive shopping experience for our customers. Responsibilities include making eye contact, greeting customers warmly, treating colleagues respectfully, adhering to company best practices, maintaining a tidy work environment, and ensuring attractive merchandise presentation. You will be engaged in various tasks throughout the store to meet the needs of our customers and operational goals.

ESSENTIAL FUNCTIONS:

• Prioritize safety in all actions and behaviors.
• Ensure a safe shopping environment by maintaining clear pathways and reporting hazardous conditions.
• Deliver respectful and courteous service to customers and colleagues, consistently fostering a friendly and professional atmosphere.
• Assist customers effectively, being knowledgeable about products and responsive to inquiries.
• Respond promptly to customer service calls and handle issues with courtesy, involving leadership as necessary.
• Represent and uphold the company brand positively in every interaction.
• Perform cleaning duties to maintain a clean sales area and support team cleanliness efforts.
• Adhere to the company's appearance standards and dress code at all times.
• Engage in daily merchandise recovery and organization to enhance store presentation.
• Expedite the placement of new merchandise on the sales floor, aligning with presentation guidelines.
• Participate in loss prevention efforts and operate under established merchandise protection standards.
• Act with integrity in all transactions, safeguarding confidential information.
• Follow cash handling procedures accurately and manage transactions efficiently.
• Demonstrate urgency and efficiency in all assigned roles, maximizing productivity.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Align & Prioritize
• Build Talent
• Collaborate Effectively
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Ability to communicate effectively with customers, associates, and store leadership in a friendly and respectful manner.
• Basic math skills suitable for a retail environment.

PHYSICAL REQUIREMENTS:

• Capable of using all store equipment, including registers and handheld devices.
• Ability to remain active and mobile throughout the shift.
• Regularly engage in bending, squatting, climbing, and lifting activities.
• Ability to occasionally lift over 25 pounds as needed.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This job description outlines primary duties and is not exhaustive. Responsibilities may change at management's discretion.

Ross is an equal employment opportunity employer, dedicated to attracting and developing a talented and diverse workforce. We comply with all applicable anti-discrimination laws.

COMPENSATION:

The pay range for this role is $17.34 - $17.84 per hour, based on various factors including experience and location. This is one aspect of the total compensation package, which may vary by position and location.