Job Details

Overview

The Guest Experience department is seeking a Guest Experience Assistant for the 2026 season at Oracle Park. This part-time, front office role is seasonal and offers a behind-the-scenes look at Major League ballpark operationsfrom first pitch preparation to post-game wrap-up, and more. You will work across Ballpark Operations and collaborate with multiple Giants departments while directly supporting our event staff team in delivering exceptional experiences for fans. This hands-on position combines administrative support, operational coordination, and guest interaction to help our Guest Services team of 500+ members serve thousands of guests per event.

Responsibilities

• Manage inventory control and distribution of supplies and equipment for event staff
• Learn and operate our Incident Tracking System (24/7 Software) to log and monitor guest issues
• Support Lost and Found program operations, including tracking, storage, and guest communications
• Assist with Wardrobe operations for Guest Services team members (uniform distribution, inventory support)
• Maintain departmental files, correspondence, and documentation
• Update tracking spreadsheets for incidents, inventory, and staffing
• Help train event staff on procedures and complete required documentation
• Respond to guest inquiries at the Guest Services Desk during games and events
• Support department initiatives that improve guest experience and operational efficiency
• Contribute to pre-season preparation and post-season analysis

Qualifications

• Previous experience in event operations, venue management, or customer service preferred
• Proficiency in MS Office (Outlook, Excel, Word) and Google Suite
• Excellent written and verbal communication skills
• Strong organizational abilities with attention to detail
• Comfort with multitasking in a fast-paced, dynamic environment
• Discretion in handling sensitive or confidential information
• Must be available 20 to 35 hours/week, with general alignment to the baseball game schedule including nights and weekends. Season runs approximately [March/April through September/October, extended for playoffs]
• Flexibility required for schedule changes based on game times and special events
• Ability to stand and walk for extended periods
• Occasional lifting up to [25-50] pounds
• Comfortable working in indoor and outdoor environments

Compensation

$28 - $28 an hour

About The Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that youre 100% qualified, but up for the challenge - we want you to apply.

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.