Job Details

Help Desk Technician

Fred Finch Youth & Family Services is a great place to work. Year after year, our employees make the difference in helping those with mental health issues. Our team is currently looking for a Help Desk Technician, whether you are just starting your career or a seasoned professional, you'll be able to find the right position to help others.

Pay/Benefits at a Glance:

• Pay range is between $27.85- $35.55 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
• 21 PTO Days per year
• 9 Nationally Observed Holidays
• 401k matching up to 6%
• Up to $10,000 in the Degree Assistance Program
• Affordable monthly health care premiums

To learn more about our full benefits package, click here

Our Culture and Mission:

We envision Fred Finch as a healing-centered organization where our diverse staff at all levels feels at home. We are committed to creating an environment where employees can thrive, grow, and explore opportunities. Together, we actively work on diversity within our organization and the communities we serve.

Fred Finch Youth & Family Services partners with individuals and communities to provide culturally responsive services that cultivate mental and physical resilience and wellness.

What You Will Do:

The Help Desk Technician reports to the Network and Technical Support Manager and is responsible for overseeing the entire Help Desk function to ensure end users are receiving the appropriate support. This includes implementing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Help Desk Technician will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

This position is always on the go, and you'll be expected to roam between our various buildings on campus to handle hardware and software issues. Our work relies on technology to communicate, track and report on participant care so every call is vital to the business.

Qualifications:

Required:

• One (1) year Help Desk level support including experience with trouble-shooting, formatting, installation, updates, basic desktop support.
• Excellent administrative and customer service skills in desktop support; experience with IT terminology, hardware, and software.
• Intermediate proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Excellent verbal and written communication skills.
• Detail-oriented, organized and able to prioritize and work under pressure Must be able to push, pull, lift, bend, and/or carry up to 50 lbs.
• Must be licensed and have the ability and skill to drive cars, vans, or other vehicles.
• Must be able to handle or manipulate objects, tools, and operate controls.
• Able to crawl under desks to access wires.
• Must be able to stand for one hour at a time at a server keyboard, tech bench, or in a phone closet.
• Must be able to reach for stacked products, store and retrieve equipment on high shelves.
• Must be able to travel (drive) up to 50% of position.
• Must be able to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

Join our team as:

Fred Finch Youth & Family Services (FF) is an Equal Opportunity Employer. FF does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.