Job Details

Overview

Transdev in Redwood City is hiring a Dispatcher to play a critical role in keeping our transportation services running safely, smoothly, and on time. As a Dispatcher, you will oversee daily road service through direct communication with Vehicle Operators, coordinate responses to service issues, and provide high-quality customer support to our clients.

Compensation and Benefits

• $28.00 - $30.00 per hour (based on experience)
• Vacation: 1 week after one year of completed continuous service
• Sick Days: 5 paid days
• Holidays: 11 paid holidays (10 standard + 1 floating)
• 401(k) Retirement Plan
• Medical, dental, and vision coverage
• Life insurance
• Short-term disability
• Voluntary long-term disability

Key Responsibilities

• Oversee assigned transit service and operators by monitoring trip performance, on-time departures, service quality, and incident response
• Serve as a key point of contact for customer inquiries, including no-shows, cancellations, and missed trips, ensuring timely and professional resolution
• Manage emergency situations involving vehicle operators and act as a liaison between carriers and emergency services
• Proactively monitor daily service operations and respond quickly to conditions that impact safety or customer experience
• Collaborate with internal teams to maintain service reliability and continuous improvement
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required
• 13 years of dispatching experience preferred
• Strong verbal communication, interpersonal, and customer service skills
• Proven problem-solving and analytical abilities
• Ability to work flexible schedules or shifts as operational needs require
• Subject to DOT drug testing and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements

• The essential functions of this position require the ability to:
• Sit for extended periods (up to 68 hours per day)
• Push or pull objects up to 25 pounds throughout the workday and lift materials up to 50 pounds with or without assistance
• Occasionally bend, kneel, or crouch to access files or equipment stored at ground level
• Work safely in high-traffic environments and tolerate exposure to dust, vehicle fumes, and noise

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and provides reasonable accommodations for qualified applicants and candidates. If an accommodation is needed during the application or interview process, please contact: ...@transdev.com

Drug-Free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be legally authorized to work in the United States without sponsorship now or in the future (if based in the U.S.)
• Successfully pass a pre-employment drug screen

About Transdev

Cities, counties, airports, companies, and universities across the U.S. trust Transdev to operate transportation systems, maintain vehicle fleets, and deliver innovative mobility solutions. Transdev U.S. employs more than 32,000 team members across 400 locations, operating and maintaining over 17,000 vehicles. As part of a global organization with operations in 19 countries and more than 110,000 employees worldwide, Transdev is a leader in safe, reliable, and forward-thinking mobility solutions. Our mission is simple: to empower the freedom to move every day through service that benefits the communities we serve.

Learn More At Www.TransdevNA.com or watch our overview video:

The above statements describe the general nature and level of work performed in this role and are not intended to be an exhaustive list of duties, responsibilities, or skills. Physical demands are representative of those required to successfully perform the essential job functions. Reasonable accommodations may be made upon request.

EEO and Legal

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, or any other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 7028

Pay Group: DVF

Cost Center: 55358

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day through safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.