Job Details

Responsibilities

• Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.
• Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.
• Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.
• In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.

Customer Experience

• Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

Operations

• Executes and coaches team members on warehouse and vendor inventory management processes including creating, reviewing, and receiving orders.
• Scans in all deliveries while the vendor is still in the store, including One Box receiving. Takes action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets to correct inaccurate orders.
• Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store; completes postings of pharmacy warehouse orders and related orders, and reports shortages or damaged product.
• Completes On-Shelf Availability end-to-end process for planogrammed departments, including disposals, call-ins, and vendor returns before expiration, and completes scan outs on all subscribed departments including pharmacy.
• Under the supervision of the pharmacist-in-charge, completes pharmacy inventory activities including recalls following policy, vendor returns, and damaged salvage returns; facilitates excess inventory returns or interstore pharmacy transfers where applicable; verifies posting of all pharmacy/prescription claims.
• Completes pricing activities including price changes, markdowns, and maintains basic department pricing with accurate signage and timely regulatory pricing tasks.
• Supports front end and pharmacy ordering by ordering expense items and monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory as required.
• Ensures all designated pull & quarantine on-hands are updated and placed in the designated holding area.
• Maintains accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
• Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts in pharmacy and completes pharmacy smart counts.
• Ensures the store complies with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Assists in maintaining inventory records, including receiving and posting of all products in inventory systems; organizes files and retains invoices/receipts/return authorizations for inventory activities.
• Helps prepare for physical inventory and supports day-of activities, including preparing sales floor, stockroom, and pharmacy for inventory and auditing third-party teams.
• Supports keeping counters and shelves clean and well merchandised; knowledge of store systems and equipment.
• Assists and coaches team on package delivery activities, including scanning in/out, inventory functions, and returns; supports execution of Pickup Program.
• In designated stores, when serving as the leader on duty, registers all related sales on the assigned POS, including records of scanning errors, price verifications, items not on file, price modifications, and voids; completes product returns, order voids, customer refunds, and cash handling as required.
• Complies with company policies and maintains respectful relationships with coworkers. Completes additional activities and tasks as assigned.

Training & Personal Development

• Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.
• Obtains and maintains a valid pharmacy license/certification as required by the state.

Communications

• Serves as a liaison between management and non-management team members by coaching and developing inventory system capabilities. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

Qualifications

• Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Must have a willingness to work a flexible schedule, including evening and weekend hours.
• Achieving expectations rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
• Demonstrated attention to detail and ability to multi task and manage execution.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

Preferred Qualifications

• Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
• Prefer to have prior work experience with Walgreens, with an evaluation on file.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $21 - $24 / Hourly