Job Details

Description

Do you take pride in helping patients feel cared for and welcome?

As the first point of contact, this position is a valued part of our team. It sets the tone not just for our patients' experience, but for our day as well. Your presence atthe front desk helps create the calm, supportive environment our patients count on when they walk through our doors.

This role requires both compassionate communication and the administrative skills needed to guide patients smoothly through their visit. Mitchell Family Dentistry is a well-respected practice in Alameda, and our front office team plays an essential role in keeping our days organized, positive, and professional.

We're looking for a motivated Dental Patient Care Coordinator who values clear systems, consistency, and a collaborative approach to supporting both patients and our clinical team. If you enjoy creating meaningful interactions, staying organized, and contributing to a supportive, team-oriented environment, you'll feel right at home here.

Work Schedule - This is a full-time position:

Monday-Thursday + Every Other Friday

Hours: 8:00 am - 5:00 pm

Includes a 1-hour lunch break.

Compensation & Benefits Offered

• Compensation: $25-$28/hr (based on experience, skills, and overall fit)
• 401(k)
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• A supportive, stable, and professional work environment

We look forward to finding the right fit and meeting you soon. Thank you for considering our practice as you explore your next opportunity.

Responsibilities

• Greet, assist, and communicate with patients warmly in person, by phone, text, and email; present treatment plans and support patient inquiries.
• Coordinate the daily schedule, appointment confirmations, and patient flow to ensure the day runs smoothly for both clinical and administrative teams.
• Assist with payments, post transactions accurately, and communicate with outside dental offices to request or send patient records.
• Collaborate with RDAs, RDHs, and doctors to relay updates through EagleSoft and in-person communication.
• Prepare for upcoming appointments by ensuring X-rays, insurance information, and clinical notes are ready in advance.
• Build strong patient relationships by ensuring every visit feels welcoming, organized, and supported.

Qualifications

Skills & Qualifications That Support Success in This Role
• Strong written, verbal, and telephone communication skills.
• Warm, patient-centered approach with the ability to build positive relationships.
• Organized, detail-oriented, and dependable in a busy environment.
• Effective at multitasking while maintaining accuracy and follow-through.
• Strong time management skills and the ability to meet daily deadlines.
• Values consistent systems, teamwork, and reliable workflow.
• Optimistic mindset with a focus on solutions.
• Proficient with MS Office (Word, Excel); Google Workspace experience a plus.
• Experience in presenting treatment plans, verifying insurance plans, discussing insurance benefits, and supporting patient flow.
• Familiarity with dental terminology and dental billing concepts.
• Experience using dental EHR/Practice Management software - EagleSoft is a plus.
• Prior dental front office experience is required. We may consider candidates with strong Medical PCC backgrounds and transferable skills.