Job Details

Join Compucom Systems, Inc., a leader in IT managed services, as we create digital workplaces for businesses of all sizes. We pride ourselves on our customer-centric approach, employing talented individuals who embody our values: Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We are currently seeking a skilled Field Technician to enhance our dynamic team.

As a Field Technician Level II, you will serve as the main point of contact for technical and service-related issues within a specified region. Your responsibilities will include troubleshooting, installing, managing cabling, and collaborating with fellow technicians to resolve issues effectively. Your ability to configure hardware and carry out application setups will be crucial, along with ensuring that customer issues are resolved to their satisfaction. Success in this role is measured by your adherence to Service Level Agreements (SLAs) and your documentation in ServiceNow.

Key Responsibilities

• Execute advanced hardware exchanges with precision.

• Demonstrate a solid understanding of customer support operations and processes.

• Communicate clearly and effectively, both in writing and verbally, with customers and colleagues through ServiceNow.

• Manage and prioritize multiple tasks in a fast-paced environment while maintaining high attention to detail.

• Follow up with end users to provide timely status updates as per service guidelines.

• Monitor inventory levels and manage the ordering process for vehicle stocking.

Required Skills & Qualifications

• Associate's degree in Computer Science or Information Technology, or equivalent work experience.

• Excellent written and verbal communication skills with customers and team members.

• Proven knowledge of Windows operating systems, networks, and related tools.

• Experience with banking equipment is a plus.

• Strong ability to coordinate and prioritize multiple tasks while ensuring attention to detail and SLA compliance.

• Demonstrated success in a fast-paced, client-focused environment.

Compensation

The hourly wage for this position ranges from $18.00 to $26.40, influenced by factors such as geography, skills, education, and experience.

Benefits:

We offer a comprehensive benefits package, which includes medical, dental, and vision insurance, life and disability insurance, an Employee Assistance Program, paid holidays (up to 12 days annually), a minimum of 10 days of paid time off (increasing with seniority), paid parental leave, a 401(k) plan, and FSA/HSA pre-tax benefits.

We welcome all qualified applicants, including those with criminal histories, consistent with applicable laws and regulations. Compucom is dedicated to equal employment opportunities. All qualified candidates will be considered without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.