Job Details

We are seeking a temporary Customer Experience Representative to support our client, who is well-known in the luxury apparel industry!

Schedule & Location

• Onsite position - Bell, CA
• Monday – Friday, 8:30 AM – 5:00 PM
• No weekend work required

Compensation

• $21 per hour

A candidate with Luxury customer service experience is preferred.

Essential Duties & Responsibilities

• Handle customer inquiries, needs, and requests across multiple channels, including email, phone, chat, and social media
• Develop a strong understanding of product offerings to assist with inquiries, recommendations, and order-related issues
• Process customer orders, returns, and exchanges with accuracy and efficiency
• Identify, troubleshoot, and resolve customer issues while striving to exceed customer satisfaction goals
• Maintain professionalism and ensure all customer interactions reflect brand standards
• Accurately document customer interactions and feedback within the CRM system (Gorgias or similar)
• Collaborate with internal teams to resolve complex customer concerns and contribute to continuous process improvement
• Liaise with the warehouse to resolve issues related to orders, deliveries, credits, and returns, proactively communicating updates to the team

Qualifications

• Proven customer service experience, preferably within a luxury retail or e-commerce environment
• Strong written and verbal communication skills across multiple platforms
• Ability to multitask, prioritize effectively, and maintain attention to detail
• Experience using CRM systems; Experience with Gorgias, Shopify, and Loop is highly desirable for a smooth transition.
• Problem-solving mindset with the ability to manage escalated or complex customer situations
• Team-oriented approach with the ability to collaborate cross-functionally