Job Details

Trainmaster I - Oakland

Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

The Terminal Trainmaster ensures safe and efficient train operations and management of train and engine service employees for the Jack London Train Station based in Oakland, CA. This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak's sole and absolute discretion.

Essential Functions

• Oversight of the operation in connection with the Road Foremen, to ensure optimum safety, customer service, and on-time performance in compliance with all federal, state, local, and Amtrak rules and regulations.
• Ensure all bulletins equipment; postings, etc. adhere to labor, federal and Amtrak regulations.
• Ensures employees comply with federal rules and regulations and Amtrak policies and operating practices.
• Manage employees and train operations to optimize on-time performance and recommend ideas on how to improve performance.
• Responds to service disruptions in areas of responsibility and handle them promptly to minimize passenger inconvenience and train delays.
• Interview, select, and manage new-hire train service crews and ensure employees receive proper training and support.
• Conduct efficiency tests and ensure compliance with all Amtrak and federal operating requirements.
• Manage crew base budget for train service crews.
• Conduct train service crew revenue audits
• Constantly works in a fast-paced time-sensitive environment with frequently changing priorities
• Frequently resolves problems with conflicting priorities in cognitively demanding situations.
• Approximately 25% of the time is spent in an office environment using a computer keyboard, monitor, and mouse to perform a variety of tasks.
• Approximately 75% of the time is spent in an outdoor railroad operating field environment, walking on or around uneven surfaces, reaching, bending, and stretching to board and detrain equipment.
• Constantly works long hours as required; works extended hours and is required to be on-call and available on an emergency basis.

Minimum Qualifications

• High School diploma
• Prior satisfactory work experience in train or passenger service.
• 3+ year's experience as a train service crewmember or Passenger Conductor.
• Qualified on physical characteristics of the territory.
• Demonstrated business and financial management experience.
• Demonstrated knowledge of CFR 49 requirements and labor contracts (BLE, UTU, and TCU).
• Demonstrated leadership and supervisory skills.
• Working knowledge of Amtrak policies and procedures
• Applicants for this position will be expected to lift 50 lbs and meet the criteria for vision, color vision, and hearing set forth by the Federal Railroad Administration (FRA) in 49 CFR 242.

Preferred Qualifications

• Bachelor's degree in Transportation, Business or related field or equivalent work experience, training, and/or education.
• 5 years' experience as a train service crewmember or Passenger Conductor
• Five years of supervisory experience, leading and managing others with different levels of expertise
• Five years' experience with train operation, crew base, crew management, operations, train handling and service delivery
• Ability to develop and manage an operating budget

Communications and Interpersonal Skills

• Must have excellent oral and written communication skills.

Physical Requirements/Environmental Conditions