Job Details

Description

Join to apply for the Sr. WW Specialist SA, Amazon Connect - AWSI role at Amazon Web Services (AWS)

Application deadline: Feb 2, 2026

Key job responsibilities

• Represent the voice of the customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases.
• Provide advanced technical knowledge to your aligned GTM teams to unblock our customers largest and most critical business challenges.
• Along with your extended team, own the technical bar for specialist technical artifacts and standards.
• Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public?speaking events such as AWS Summit, AWS re:Invent, etc.
• Guide and support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures.

Basic Qualifications

• 8+ years of specific technology domain experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
• 3+ years of design, implementation, or consulting in applications and infrastructures
• Experience in design/implementation/operations/consulting with distributed applications
• Experience in contact center operations

Preferred Qualifications

• Experience identifying, developing, negotiating, and closing large?scale technology projects for global customers
• Experience migrating or transforming legacy customer solutions to the cloud
• Knowledge of software development tools and methodologies
• Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
• Experience working within software development or Internet?related industries
• AWS certification (e.g., AWS Solutions Architect) or a similar cloud certification
• BS degree in computer science or equivalent, or 4+ years of technical work experience

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Salary Information

Colorado $153,600 - $207,800 annually
National $138,200 - $239,000 annually