Job Details

Job File Coordinator/Estimator

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is currently seeking a Job File Coordinator/Estimator in our San Leandro location.

Do you love helping people through difficult situations?

In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "like it never ever happened".

We are seeing someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status.
• Monitor and complete job file audit status.
• Maintain job file WIP's (Work in Progress).
• Perform job file backup.
• Maintain internal and external communications.
• Prepare job file reports.
• Complete and review job file documentation for final upload and audit process.
• Occasional field work to assess/document scope (training provided).
• Assist other departments, as needed.

Position Requirements

• 2+ years of administrative or office related experience.
• Experience with writing estimates, job file processes, and quality assurance a plus.
• Experience in service industry environment a plus.
• Outstanding written and verbal communication skills, and consistently courteous and professional tone of voice at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal oriented.
• Ability to multi-task.
• Capability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).
• Ability to learn new software, including Xactimate and proprietary software.
• Minimum education High School Diploma or GED equivalent.
• Ability to successfully complete a background check subject to applicable law.

Hours

40 hours/week. Hours between 7:00am to 7:00pm. Flexible to work overtime when required.

Pay Rate

Competitive pay based on experience.