Job Details

Company Introduction T&T Supermarkets is marking over 30 years as Canada's favorite Asian grocery store and recently announced multiple new store locations in the United States. Our growth into the US offers great opportunities within our first US flagship store, opened in 2024 in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. and standing as the largest Asian specialty supermarket in Washington state.We have established our regional office in the greater Los Angeles area to grow T&T Supermarket's vendor base with American food suppliers. The Role Reporting to the eCommerce Fulfillment Manager, the eCommerce Fulfillment Supervisor is a self-motivated, performance driven individual who can execute and optimize the order fulfillment and shipping process from order inception through delivery to our customer. Major Responsibilities You Will: Supervise day-today activities with responsibility for the safety, quality, performance, and team work Manage e-commerce delivery to ensure good delivery experience for online customers and control the delivery cost in the reasonable range Conduct the product replenishment in time to ensure the stock availability Ensure departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication Ensure at all times a safe environment, working practices and document accidents/incidents timely Ensure items on the picking lists are matched with the products to be delivered Provide directions, supervision and training for warehouse and distribution staff in order to ensure efficient and effective operations Ensure all products are packaged and stored properly prior to delivery Ensure effective inter-departmental liaison and communication Track shipping metrics and utilize data to suggest strategies for continuous improvement and report to management Propose and implement improvements in equipment and current methods Conduct punch in time review daily and weekly to ensure pay accuracy. Work extended hours and holidays as needed including an expected arrival time for the customer Perform other duties with flexibility as assigned You Should Have/Be: Minimum of 3 years of experience in warehouse operations, preferably for chain retail stores or eCommerce such as receiving, storage and distribution will be an asset Able to lead by example and demonstrate good leadership in managing and motivating various shifts of warehousing personnel Must be detail-oriented and have a good sense in numbers Strong organizational and time management skills with the ability to consistently meet deadlines Excellent analytical and decision-making skills with the ability to identify and resolve problems Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays Good computer skills in MS Office Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous Benefits Competitive Wages Paid Holiday Leave Premium Pay For Holiday Work Hours Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement) Medical, Dental & Vision Care Life & AD&D Insurance Employee Assistance Program 401(k) Retirement Plan Paid Training 10% Off In-store Staff Purchase Discount Subsidized staff meal Birthday Cake Long Service Award Staff Recreation Activity *Conditions ApplySafety Statement Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.