Job Details

The Position

We are seeking a dependable and service-oriented Inside Customer Service Representative to join our team in our busy landscape supply store. This position plays a key role in supporting daily operations by assisting customers in person, over the phone, and through email. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast?paced retail environment.

Success in this position requires the ability to learn about landscaping materials, such as soil, rock, mulch,scape installation and irrigation supplies, and to clearly communicate that information to customers to support their purchasing decisions. As the first point of contact for many of our customers, this role requires professionalism, accuracy, and a commitment to delivering an excellent customer experience. If you are organized, adaptable, and dedicated to quality service, we encourage you to apply.

Youll Be Doing

• Use our point-of-sale software (Epicor BizTrack) to enter orders, take payments, and maintain a strong attention to detail to ensure accuracy.
• Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of.
• Walk customers through their orders, helping them select the right products for their job.
• Schedule deliveries.
• Walk customers through every step of the sales process, ensuring success whether selling bulk material for pickup or building detailed quotes for a backyard redesign.
• Learn about the products and services we offer and provide useful information, including hardscapes, sod, artificial turf, irrigation & drainage.
• Restock shelving and maintain a presentable store appearance.

Requirements

• At least 18 and legally eligible to work in the U.S.
• Excellent communication skillsboth in?person, on the phone, and in written formand a genuine passion for helping people.
• Proficient with computers and basic software applications (e.g., our point?of?sale software and Google Office Suite).
• Proficient with basic math and geometry calculations, comfortable converting between units of measure, and calculating volume, area, and other product?related measurements.
• Detail?oriented and reliable; double?checks work and arrives on time, every time.
• Self?motivated and able to take initiative without constant direction.
• Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting.
• Works well in a fast?paced team environment and can switch gears easily while delivering top?notch service.

$22 - $24 an hour

Range dependent on skill and experience.