Job Details

Housekeeping Dispatcher

Overview

Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It dominates U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry?leading proprietary revenue management tools to drive performance and maximize asset value. The Housekeeping Dispatcher is responsible for ensuring that all guest requests are executed in a timely and accurate manner accorded to Highgate Hotel International standards at Hyatt Regency San Francisco Downtown SOMA.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Answer the telephone according to Highgate Hotel standards, which is within three (3) rings.
• Assist with storeroom inventory.
• Maintain stationary par (level) at all times.
• Do all administrative duties such as filing, photocopying, typing, etc.
• Assist management with weekly time?log for payroll.
• Dispatch guest request to the appropriate supervisor or employee.
• Ensure that the office is open on time.
• Have knowledge of emergency procedures and assist as needed.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Review weekly schedules for employees and forward any discrepancies to managers.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Ensure overall guest satisfaction.

Qualifications

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Ability to understand and utilize basic computer equipment and applications.

Physical Requirements

• Flexible and long hours sometimes required.
• Sedentary work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service?oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross?train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Seniority Level

Entry level

Employment Type

Full?time

Job Function

Distribution and Supply Chain

Industries

Truck Transportation